Elizabeth Tilot

Handled high-volume reception and visitor operations, supported corporate and networking events, and maintained accurate visitor records. Collaborated with security, catering, and AV teams to support events and operational initiatives.

Enrolled new members, provided facility tours, and generated club and group memberships. Maintained membership data in the company CRM and promoted memberships and services.

Completed hourly facility rounds to ensure cleanliness and order, ensured supplies were stocked, and supported members with questions. Enforced facility policies and documented interactions for upper management.

Provided customer service at the guest service desk, facilitated opening and closing procedures, and processed point-of-sale transactions. Managed member check-in and scheduled appointments using CRM software.

Completed a Travel Agent certificate program, studying key facets of the international and domestic travel industry including ground transportation, airlines, cruise lines, hotels, Sabre reservation software, and tourism activities.

Earned an Associate Degree in Marketing, studying market research, sales approaches, business models, customer service, social media marketing, and other aspects of marketing. Applied coursework through real-world experience, including serving as a social media marketing team member for an institutional event and working with a local radio station as a promotional intern.