Jovi-Ann Rose Harris

Respond to member inquiries, resolve complaints, and manage account updates to support retention and service quality; maintained daily KPI compliance above 95% for quality assurance.

Delivered orders across routes, adhered to safety and timing standards, collected payments, and completed incident reports to ensure timely customer satisfaction.

Provided daily living assistance including bathing, dressing, medication administration, meal preparation, and companionship to support client wellbeing.

Performed machinery cleaning and facility sanitation, maintained hygiene standards, and assisted packaging during peak periods to ensure production continuity.

Managed office operations including inventory, patient queries, staff rostering, and monthly lodgments and petty cash reports to ensure smooth business functions.

Supervised seven staff, prepared and approved reconciliations and journal entries, managed month-end processes, payroll uploads, and improved reconciliation procedures.

Managed a team of 25, organized and hosted shows and trainings, prepared requisitions, and led recruitment and coaching to enhance guest entertainment offerings.

Supervised entertainment staff, prepared show requisitions, assisted with guest welcome activities, and enforced company policies to maintain service standards.

Collected and processed timekeeping data, maintained payroll records within government systems, assisted recruiting and staff communications, and supported classroom activities.

Booked and managed passenger reservations, checked flight statuses and seating, and provided high-quality customer service for the Delta account.

Maintained accurate filing and electronic records, prepared meeting minutes and monthly reports, and created customer and employer account records for compliance.

Grade: cum laude

Bachelor of Science in Human Resources Management completed in 01/2021 with cum laude honors.

Associate of Applied Science in Business Studies - Management completed in 04/2009.

Activities and societies: Member of school choir and track and field team; participated in drama productions

High School Diploma awarded in 06/2006.