Janeidra Johnson

I’m a dedicated customer service and guest support professional who takes pride in handling responsibilities with Genesys accuracy, clear communication, and a calm approach to problem solving. I deliver high-quality member and customer support by managing complex enrollment and account updates while keeping every detail accurate.

I’ve supported fitness-program members by resolving billing discrepancies, verifying eligibility, documenting insurance information, and ensuring seamless access. I also investigate escalated concerns by collaborating cross-functionally to provide timely solutions that protect customer trust and retention.

In retail operations, I handled multi-channel communication, inventory management, stock checks, and operational reviews to improve efficiency and customer satisfaction. Alongside this work, I’m building toward a long-term career through ongoing Hospitality Management studies, with a results-oriented mindset and strong record-keeping habits.