Open to opportunities

Cristina McNeeley

@cristinamcneeley

Message

Customer Success and data entry professional who turns client inquiries into accurate reports and solutions.

United States

Message

What I'm looking for

I’m seeking new responsibilities at a growing organization where I can own client accounts, respond quickly, validate data accuracy, and solve problems through clear communication and reliable reporting.

I’m an empathetic, focused customer service and data entry professional with experience supporting families, teachers, schools, and vendors. I bring a problem-solving mindset and a detail-first approach to ensuring correct program policies, accurate account information, and clear communication.

In my current role as a Customer Success Representative/Account Manager, I manage 40–60 clients, review spreadsheets for accuracy, and create reports analyzing data throughout each contract period. I also handle funds management and respond to emails and chats within 24–48 business hours, while collaborating with Quality Assurance to improve future cases.

Previously, I led front desk operations and trained staff at a country club pro shop, and I built strong data-handling fundamentals across customer service, accounts receivable, order processing, and administrative support—using tools like QuickBooks, ShipStation, SPSCommerce.com, and Salesforce to keep records accurate and teams organized.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Rep/Account Mgr

Current

ClassWallet

Nov 2023 - Present (2 years 8 months)

Answer customer inquiries via phone, email, and chat regarding account information and program policies. Manage 40–60 clients, review spreadsheets for accuracy, and create reports while supporting funds management and timely updates.

Pro Shop Attendant/Front Desk Leader

Hunters Run Country Club Pro Shop

Aug 2022 - Nov 2023 (1 year 3 months)

Field member inquiries, clarify club rules, and manage reservations and schedule changes. Handle payments/discrepancies, support email requests, coordinate tennis events, and train new staff.

Front Desk Operations Payments Support Rules Front Desk Support Customer Service Phone Support Reservation Management Payment Reconciliation Event Coordination Staff Training Flyers And Vouchers Club Rules Support

Customer Service Rep/Data Entry

Empire/All Coast Moving Group

May 2022 - Aug 2022 (3 months)

Handle inbound customer calls to clarify issues and support reconciliation of individual files. Document notes, contact appropriate parties with updates, verify recently booked customer information, and maintain signed agreement records.

Phone Support Document Management Account Reconciliation Customer Service Inbound Calls Data Entry Documentation Email Communication Record keeping Administrative Support

Support Coordinator/Data Entry

REDCON1

May 2020 - May 2022 (1 year 11 months)

Started as front desk receptionist and warehouse assistant, then moved through finance/accounts receivable and wholesale/order processing roles. Performed invoicing, credit memos, shipping labels, order processing for retail partners, and supported Salesforce implementation in the department.

Front Desk Reception ShipStation Accounts Receivable Finance Support Quickbooks Invoicing Credit Memos Order Processing GNC Livewell SPS Commerce Spreadsheet Management Salesforce Implementation Customer Outreach

Hostess

City Fish Market

Nov 2015 - Sep 2019 (3 years 10 months)

Answer phones to take reservations and to-go orders while assisting guests with questions. Seat customers, monitor table turnover, update table information, and maintain cleanliness of guest areas.

Hospitality Customer Service Phone Support Reservations Guest Seating Order Taking event support