Open to opportunities

Breitner Azard

@breitnerazard

Message

Customer-focused call center professional with proven performance and strong communication skills.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use my call center experience, exceed KPIs, contribute reliably, and support team success.

I am a customer-focused professional with over four years of experience in high-volume call center and front-line service roles. I consistently exceed performance metrics, maintain excellent attendance, and deliver high customer satisfaction.

My background includes inbound and outbound call handling, problem resolution, event scheduling, and seamless coordination of logistics for retirement seminars. I have a track record of meeting KPIs for quality, productivity, and attendance across multiple employers.

I am recognized for clear communication, reliability, and teamwork — earning positive customer survey ratings and internal recognition such as Employee of the Month. I adapt quickly to new systems and collaborate with colleagues to improve engagement strategies.

I seek opportunities where I can apply my strong customer service, organizational skills, and operational dependability to support customer satisfaction and team performance.

Experience

Work history, roles, and key accomplishments

Call Center Agent

MCI Telemarketing

Mar 2025 - Dec 2025 (9 months)

Engaged customers via inbound/outbound calls, resolved inquiries efficiently, and met daily metrics for call quality, productivity, and customer satisfaction in a high-volume telemarketing environment.

Outbound Calling Customer Service Performance Metrics Communication Team Collaboration

Customer Service Representative

iQor

Feb 2022 - Oct 2023 (1 year 8 months)

Scheduled and coordinated retirement seminars, handled high-volume calls, resolved customer concerns, and consistently exceeded KPIs for quality, attendance, and productivity.

Scheduling Customer Service KPIs Communication Problem Solving

Customer Service Representative

Teleperformance USA

Oct 2019 - Jun 2020 (8 months)

Provided front-line support for inquiries, billing, and product issues, achieved perfect attendance and exceeded training benchmarks while earning positive customer survey ratings.

Customer Support Billing Call Center Operations Attendance Reliability Customer Satisfaction Problem Solving

Floor Staff

Regal Entertainment Group

Oct 2015 - Oct 2016 (1 year)

Delivered guest service in a fast-paced theater, assisted with concessions, ticketing, maintenance and events, and was recognized as Employee of the Month for performance and teamwork.