Open to opportunities

Michelle De Los Santos

@michelledelossantos

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Customer service professional skilled in CRM, POS, and client relationship management.

United States

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What I'm looking for

I seek customer-facing roles where I can use CRM/POS expertise, deliver excellent service, grow in sales or support responsibilities, and work within a collaborative, service-oriented team.

I am a dedicated customer service and support professional with a background in client relations, communication, and problem solving. I deliver exceptional service in fast-paced environments, translating technical details into clear, customer-friendly language.

My experience spans retail sales, member services, and group leadership, where I consistently achieved sales goals, maintained accurate records, and supported operational needs. I am proficient with CRM and POS systems and have provided basic technical and troubleshooting support.

I bring strong multitasking, time management, and collaboration skills, with a focus on building trust, improving satisfaction, and upholding high service standards.

Experience

Work history, roles, and key accomplishments

Retail Sales Consultant

Optimum

Dec 2024 - Oct 2025 (10 months)

Delivered tailored product solutions and technical explanations to customers, consistently achieving and exceeding sales goals while maintaining high satisfaction and retention.

Customer Service Sales Support CRM Technical Troubleshooting Communication Upselling Data Entry

Group Leader

Mission Society NYC

Jul 2024 - Dec 2024 (5 months)

Created a safe, engaging environment for students, managed attendance and incident records, and communicated effectively with staff and parents to support program objectives.

Child Supervision Communication Conflict Resolution Team Collaboration Problem Solving

Member Services Representative

Crunch Fitness

Feb 2024 - Jul 2024 (5 months)

Provided front-desk member support including check-ins, bookings, account management, and event support to improve member experience and retention.

Customer Service Scheduling CRM event support Account Management Communication Data Entry

Account Executive

Design Within Reach

Apr 2019 - Nov 2022 (3 years 7 months)

Managed client relationships and consultations, coordinated orders and invoicing, and assisted with visual merchandising to enhance customer experience and drive sales.