Sally Hoffman

I am a dedicated Customer Service Representative with extensive experience in training and supervising new hires at State Farm. My role involves implementing innovative training procedures and prioritizing excellent customer service through effective communication across various channels, including phone, email, and text. I thrive in fast-paced environments, ensuring that correspondence between regional offices and local team members is organized and executed efficiently.

Previously, I worked with the National Park Service as a Visitor Use Assistant, where I improved inter-department collaboration by coordinating volunteer and social events. My experience also includes a role as a Customer Service Agent at New York Life AARP, where I resolved issues involving confidential client information with a keen attention to detail. I have a strong background in management from my time as a Second Assistant Manager at Cato, Inc., where I successfully managed a team and reduced loss prevention by 1% over one year.