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Open to opportunities

Elizabeth Eke

@elizabetheke

Motivated Virtual Assistant with strong interpersonal skills and commitment to excellence.

Nigeria
Message

I am a motivated Virtual Assistant with a strong commitment to excellence and a passion for contributing to the growth and success of a progressive organization. With a Bachelor of Science degree in Agribusiness and Financial Management, I have a solid educational foundation that complements my professional experience.

During my time at Logistics Ltd, I worked as a Virtual Assistant, where I successfully handled various tasks such as answering emails and phone calls from customers, making travel arrangements, scheduling appointments, making cold calls to generate leads, and creating content for social media channels. I am highly organized, detail-oriented, and possess excellent time management skills, allowing me to efficiently handle multiple responsibilities.

In my role at H&B, I served as a Customer Service Representative, where I interacted with customers, addressed inquiries, resolved complaints, and maintained detailed records. I am skilled in project management, teamwork, and communication, as demonstrated during my tenure at Mack Lib, where I worked as a Project Manager. I planned and developed project ideas, monitored project topics and set deadlines, evaluated project performance, and ensured stakeholder satisfaction.

Experience

MV

Business Development Manager

Mekmoore Business Venture

Jan 2021 - Dec 2022 (1 year 11 months)

Creating development plans and forecasting sales targets and growth projections. Identifying market opportunities. Meeting existing and potential clients. Liaising with colleagues to develop sales and marketing strategies. Preparing financial projections and sales targets. Attending events. Producing reports for management. Training business developers and sales colleagues.

MV

Business Development Manager

Mekmoore Business Venture

Dec 2020 - Jan 2022 (1 year 1 month)

Creating development plans and forecasting sales targets and growth projections. Identifying market opportunities through meetings, networking and other channels. Meeting existing and potential clients and building positive relationships. Liaising with colleagues to develop sales and marketing strategies. Preparing financial projections and sales targets. Attending events such as exhibitions and c

MV

Business Development Manager

Mekmoore Business Venture

Jan 2021 - Dec 2021 (11 months)

Creating development plans and forecasting sales targets and growth projections. Identifying market opportunities through meetings, networking and other channels. Meeting existing and potential clients and building positive relationships. Liaising with colleagues to develop sales and marketing strategies. Preparing financial projections and sales targets. Attending events such as exhibitions and c

QS

Sales Representative

Queency Supermarket

Dec 2018 - Jan 2021 (2 years 1 month)

Selling products or services to customers, and representing the brand. Reaching out to potential leads through a variety of channels. Negotiating with leads and using persuasion techniques. Sales management. Customer service. Client relationship management.

QS

Sales Representative

Queency Supermarket

Dec 2018 - Jan 2021 (2 years 1 month)

Selling products or services to customers, and representing the brand. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.

QS

Sales Representative

Queency Supermarket

Jan 2019 - Dec 2020 (1 year 11 months)

Selling products or services to customers, and representing the brand. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value. Submitting and processing orders to e

KC

Customer Support Specialist

Kaycee Telecommunication Company

Jan 2019 - Dec 2019 (11 months)

Boosted customer satisfaction by 25% by implementing new protocols for resolving support. Trained 15 new customer support specialists in company policies and best practices. Streamlined ticket resolution process, reducing average ticket resolution time by 20%. Aided in the development of a new support software which cut down ticket response time by 15%.

KC

Customer Support Specialist

Kaycee Telecommunication Company

Dec 2018 - Dec 2019 (1 year)

Boosted customer satisfaction by 25% by implementing new protocols for resolving support. Trained new customer support specialists. Streamlined ticket resolution process. Aided in the development of a new support software.

KC

Customer Support Specialist

Kaycee Telecommunication Company

Dec 2018 - Dec 2019 (1 year)

Boosted customer satisfaction by 25% by implementing new protocols for resolving support. Trained new customer support specialists in company policies and best practices. Streamlined ticket resolution process, reducing average ticket resolution time by 20%. Aided in the development of a new support software which cut down ticket response time by 15%.

H&

Customer Service Representative

H&B

Dec 2017 - Dec 2018 (1 year)

Interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. Keep detailed records for customers. Keep customers' detailed report. Provide research skills. Customer relationship management.

H&

Customer Service Representative

H&B

Dec 2017 - Dec 2018 (1 year)

Keep detailed records for customers. Provide research skills for customers relationship. Interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Tech stack

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