Open to opportunities

Toyosi Alao

@toyosialao

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Results-driven administrative assistant with a passion for customer support.

Nigeria

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What I'm looking for

I am looking for a role that values continuous improvement and offers opportunities for professional growth.

I am a results-driven administrative assistant with over three years of experience in delivering exceptional customer support across various industries. My proven track record in effectively resolving inquiries and fostering strong client relationships has been instrumental in enhancing service efficiency and driving customer satisfaction. I am recognized for my strong communication skills and proactive approach to problem-solving, which have contributed to improved team performance and client retention.

Currently, I work as an Administrative Assistant at Go Truck Limited, where I handle incoming calls, support staff with administrative needs, and create visually appealing graphics using Canva. My previous roles as a Virtual Assistant and Administrative Assistant have equipped me with the skills to manage multiple projects, communicate effectively with clients, and ensure high-quality work delivery. I am committed to continuous improvement and dedicated to creating positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Go Truck Limited

Sep 2022 - Present (2 years 9 months)

Responsible for handling incoming calls, documenting messages, and providing administrative support. Utilized Google Suite and Microsoft Office for collaboration, created graphics with Canva, and managed data entry. Communicated with customers through CRM systems to resolve inquiries efficiently.

Google Suite Microsoft Office Canva CRM Systems Data Entry Communication Problem Solving Graphic Design Scheduling

Virtual Assistant

TY Cleaning Services

Jun 2020 - Sep 2022 (2 years 3 months)

Managed multiple administrative projects, communicated with executives, and ensured high-quality work delivery. Handled travel management, developed communications, and managed social media posts and content calendars.

Project Management Communication Social Media Management Travel Management Content Creation Scheduling Customer Service Analytics Team Coordination

Front Desk Intern

Grace College

Apr 2021 - May 2022 (1 year 1 month)

Performed day-to-day front desk duties, provided customer service, and handled challenging situations. Utilized Microsoft Word for document creation and communication.

Customer Service Microsoft Word Communication Time Management Problem Solving Teamwork

Administrative Assistant

Rhenics Beauty Corporation

May 2019 - May 2020 (1 year)

Managed emails for the vice president, answered calls, and transcribed meetings. Designed email marketing campaigns and optimized company social media pages to enhance visibility.

Customer Service Transcription Marketing Campaigns Communication Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

ALX AFRICA

Certification, Virtual Assistance

2024 -

Activities and societies: Managing clients calendar, Online managing clients inbox, Project management, Planning and researching

Completed a Virtual Assistant Programme focusing on managing client calendars, inboxes, and developing essential virtual assistant tech skills.

Federal University of Agriculture, Abeokuta

Bachelor of Agriculture, Agriculture

2014 - 2021

Activities and societies: Member of the National Animal Students Association Ogun State, Member of the Nigeria Association of Agricultural Students

Studied Agriculture with a focus on various aspects of agricultural science and practices. Actively participated in student associations, enhancing leadership and teamwork skills.