Open to opportunities

jeffery agwu

@jefferyagwu

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Detail-oriented Virtual Assistant with a passion for efficiency.

Nigeria

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a highly organized and detail-oriented Virtual Assistant committed to providing exceptional administrative support. My experience spans various roles, including customer care and sales, where I have consistently demonstrated a strong work ethic and a passion for efficiency. I thrive on helping businesses streamline their operations, allowing them to focus on core tasks.

Throughout my career, I have achieved significant results, such as optimizing executive time management to free up to 10 additional hours daily and improving communication effectiveness by 50%. My ability to foster strong customer relationships has led to a 95% customer satisfaction rate, and I have successfully managed teams to increase productivity and revenue. I am dedicated to continuous improvement and am always looking for ways to enhance processes and drive success.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Zansi Longrich Stockist Centre

Apr 2021 - May 2021 (1 month)

Generated qualified leads and processed orders with high accuracy. Collaborated with teams to improve order processing time and customer delivery satisfaction.

Lead Generation Order Processing Customer Satisfaction Outbound Calling Cross Functional Collaboration

Customer Care Service Representative

National Examination Council (NECO)

Mar 2021 - Apr 2021 (1 month)

Resolved customer inquiries with a high first-contact resolution rate and managed complaints effectively, leading to improved customer satisfaction and reduced negative feedback.

Customer Service Customer Management Product Education Problem Solving Communication Skills

Branch Manager

U&U Goodnews Ventures

Feb 2021 - Mar 2021 (1 month)

Managed a team of 15, increasing productivity and revenue while reducing operational costs. Developed a growth strategy and optimized operational processes for improved efficiency.

Team Management Customer Relationship Management Operations Operations Strategic Planning

Administrative Virtual Assistant

Daniekeys Tech Hub

Jan 2021 - Feb 2021 (1 month)

Optimized executive time management and improved communication effectiveness, leading to significant increases in sales and customer retention. Streamlined stakeholder communication and produced high-quality documents using Microsoft Office Suite.

Time Management Communication Skills Microsoft Office Suite Project Management Customer Support Tools Task Management Content Creation

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Post Graduate Degree, Criminology and Security Studies

Post Graduate Degree in Criminology and Security Studies, focusing on the complexities of crime, security management, and the impact of social policies on crime prevention.

Ibrahim Badamasi Babangida University

Bachelor of Business Administration, Business Administration

Bachelor of Business Administration, covering essential business principles, management practices, and organizational behavior to prepare for a career in business management.