Esther Okhukpe

Provided remote administrative support including research, data processing, content review, and document organization while meeting tight deadlines. Completed freelance tasks such as data annotation, audio/video transcription, usability testing, documentation preparation, and workflow coordination.

Supported business development by identifying qualified leads, improving conversion opportunities by 10% and strengthening pipeline quality. Streamlined cross-functional workflows to increase social media engagement by 25%, grow follower count by 15%, and raise clicks/content interactions by 40%; also reduced client communication turnaround time by 20%.

Drove research-based lead generation, adding 120+ qualified leads and increasing outreach engagement by 35%. Sent 250+ cold outreach and follow-up emails, generating 40+ positive responses and multiple partnership calls while coordinating client meetings and ensuring timely follow-ups.

Increased lead generation by 50% through targeted research and marketing initiatives. Supported marketing campaigns by improving engagement/brand visibility and analyzing digital performance metrics to improve conversion rates.

Monitored and analyzed customer billing delinquency reports and audit data, contributing to a 50% decrease in repeat offenses. Produced daily and weekly operational reports to support field representatives and management decisions.

Consistently exceeded sales revenue targets by 10–15%, contributing to business growth in the assigned territory. Expanded the retail footprint by 1,900+ new outlets through retailer/distributor relationship management and provided ongoing product support.

Produced daily/weekly sales reports and analytics to support regional trade operations and leadership decisions; received a Certificate of Excellence (2017) for best Regional Trade Marketing Admin (Lagos South West Region). Strengthened relationships with 50+ trade partners and drove VTU airtime sales of over a million naira monthly while maintaining 98% accuracy on vendor invoices and stock repor

Resolved 100+ customer inquiries, requests, and complaints across 8+ hour daily shifts, improving customer satisfaction. Used Siebel CRM to document interactions and cross-sold/upsold products to support retention and sales goals.

Facilitated the opening of 40+ customer accounts with accurate disbursement of bank statements. Processed banking transactions including funds transfers and letters of credit while adhering to compliance standards and internal control procedures; also handled internal memos and correspondence.

Earned an M.Sc. in Marketing and Consumer Studies from the University of Ibadan in 2023.

Earned a B.Sc. in Banking and Finance from Covenant University in 2011.