DE
Open to opportunities

Dorine Edwin

@dorineedwin

Experienced Virtual Assistant with a passion for client satisfaction.

Nigeria

What I'm looking for

I am looking for a role that values efficiency, offers growth opportunities, and fosters collaboration.

I am an experienced Virtual Assistant with over 5 years of expertise in customer support, project management, sales, and administration. My proactive and organized approach has enabled me to streamline operations and manage multiple projects effectively, fostering strong client relationships. I am proficient in utilizing digital tools to enhance communication and workflow, ensuring that organizational goals are met in dynamic environments.

In my current role as a Customer Support Associate at Perfect Trust Beauty & Wellness, I have successfully managed an average of 50 inquiries daily, achieving a client satisfaction rate of 95%. My efforts in coordinating travel management for over 30 employees and developing engaging communications have contributed to significant increases in project efficiency and customer engagement. I am passionate about facilitating smooth operations and am eager to leverage my skills to drive positive outcomes in a fast-paced, client-focused environment.

Experience

Work history, roles, and key accomplishments

PW
Current

Customer Support Associate

Perfect Trust Beauty & Wellness

May 2022 - Present (3 years 1 month)

As a Customer Support Associate, I initiated outbound calls and managed social media channels to engage clients. I provided expert responses to inquiries, managed schedules, and coordinated travel for employees, achieving a 95% client satisfaction rate and a 15% increase in project efficiency.

ER

Executive Sales Manager

Earthyescapes Resorts

May 2018 - Oct 2019 (1 year 5 months)

As an Executive Sales Manager, I coordinated travel arrangements and fostered communication with clients, resulting in a 20% increase in customer retention. I also collaborated with the customer service team to enhance marketing strategies, contributing to a 35% increase in sales revenue.

Education

Degrees, certifications, and relevant coursework

AS

African Leadership School

Diploma, Leadership

2021 - 2022

Completed a Diploma in Leadership, focusing on developing leadership skills and strategies for effective team management and organizational success.

BU

Bingham University

Bachelor of Science, Political Science

2014 - 2018

Earned a Bachelor of Science (BSc.) in Political Science, studying various aspects of political systems, governance, and public policy.

Tech stack

Software and tools used professionally

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Dorine Edwin - Customer Support Associate - Perfect Trust Beauty & Wellness | Himalayas