Dorine Edwin
@dorineedwin
Experienced Virtual Assistant with a passion for client satisfaction.
NigeriaWhat I'm looking for
I am an experienced Virtual Assistant with over 5 years of expertise in customer support, project management, sales, and administration. My proactive and organized approach has enabled me to streamline operations and manage multiple projects effectively, fostering strong client relationships. I am proficient in utilizing digital tools to enhance communication and workflow, ensuring that organizational goals are met in dynamic environments.
In my current role as a Customer Support Associate at Perfect Trust Beauty & Wellness, I have successfully managed an average of 50 inquiries daily, achieving a client satisfaction rate of 95%. My efforts in coordinating travel management for over 30 employees and developing engaging communications have contributed to significant increases in project efficiency and customer engagement. I am passionate about facilitating smooth operations and am eager to leverage my skills to drive positive outcomes in a fast-paced, client-focused environment.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Perfect Trust Beauty & Wellness
May 2022 - Present (3 years 1 month)
As a Customer Support Associate, I initiated outbound calls and managed social media channels to engage clients. I provided expert responses to inquiries, managed schedules, and coordinated travel for employees, achieving a 95% client satisfaction rate and a 15% increase in project efficiency.
Administrative Virtual Assistant
Lenzo Guide and Utility Service Ltd
Nov 2019 - Apr 2022 (2 years 5 months)
In my role as an Administrative Virtual Assistant, I managed administrative tasks, including data entry and document review. I improved response times through effective communication and maintained records with a discrepancy rate of less than 3%.
Executive Sales Manager
Earthyescapes Resorts
May 2018 - Oct 2019 (1 year 5 months)
As an Executive Sales Manager, I coordinated travel arrangements and fostered communication with clients, resulting in a 20% increase in customer retention. I also collaborated with the customer service team to enhance marketing strategies, contributing to a 35% increase in sales revenue.
Education
Degrees, certifications, and relevant coursework
African Leadership School
Diploma, Leadership
2021 - 2022
Completed a Diploma in Leadership, focusing on developing leadership skills and strategies for effective team management and organizational success.
Bingham University
Bachelor of Science, Political Science
2014 - 2018
Earned a Bachelor of Science (BSc.) in Political Science, studying various aspects of political systems, governance, and public policy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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