Arole Adebayo
@aroleadebayo
I am a customer service professional with two years' proven support.
NigeriaWhat I'm looking for
I am a versatile customer service representative with two years of experience delivering reliable support in banking and retail environments.
At Arostik Ventures I attended to more than 50 customers daily and kept detailed transaction records. At Access Bank PLC I performed as an inbound call agent, email agent, outbound telemarketer and agency banking support staff.
While at Access Bank I consistently exceeded targets and achieved a 95% customer satisfaction rating by de-escalating issues, resolving technical queries, and collaborating with teams to improve service processes.
I am organized, punctual, and skilled with Dynamic CRM and agency portals; I also completed teaching duties during my NYSC and hold a B.Sc. in Political Science.
Experience
Work history, roles, and key accomplishments
Religious and Civic Education Teacher
Amen College
Nov 2021 - Aug 2022 (9 months)
Delivered Religious and National Values and Civic Education during NYSC assignment; maintained student records, administered tests, and kept lesson notes up to date.
Customer Attendant
Arostik Ventures
Sep 2013 - Dec 2015 (2 years 3 months)
Served over 50 customers per day at a retail outlet, recorded daily transactions and produced summary transaction reports to maintain accurate sales records.
Email Support Agent
Access Bank PLC
Responded to customer queries via email and phone, diagnosed product issues, updated internal databases and coordinated follow-ups to resolve technical problems.
Inbound Call Agent
Access Bank PLC
Handled inbound customer calls, provided accurate resolutions and de-escalated dissatisfied customers, achieving a 95% customer satisfaction rating.
Agency Banking Support Staff
Access Bank PLC
Managed agency banking support tasks including initiating PIN resets, handling POS transaction escalations, liaising with agents and maintaining records on the CRM portal.
Outbound Telemarketer
Access Bank PLC
Conducted outbound calls to pre-qualify prospects, generate sales opportunities and provide market research and customer satisfaction surveys.
Education
Degrees, certifications, and relevant coursework
Totallight College
SSCE, Art
Completed SSCE with focus in the Art department.
Great Anchor Secondary School
SSCE, Art
Completed SSCE with focus in the Art department.
OUOduduwa University
Bachelor of Science, Political Science
Grade: Second Class Lower
Completed a Bachelor of Science in Political Science, graduating with Second Class Lower.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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