Aderibigbe Boluwatife
@aderibigbeboluwatife
Ambitious call centre and customer service professional eager for a Graduate Trainee in business operations.
NigeriaWhat I'm looking for
I’m an ambitious and adaptable Biochemistry graduate with strong professional experience in customer service, call center operations, and client relationship management. I handle high call volumes, resolve complaints, and support cross-functional teams—quickly learning and adapting in fast-paced environments.
In my current role as a Call Centre Agent, I conduct outbounds cold calls with 90% script adherence, maintain professional communication, and update call outcomes with 100% CRM accuracy (Convoso). Previously, at Access Bank Plc, I managed 80+ daily customer calls and achieved 95% of inquiries resolved on first contact, while accurately logging interactions and trends for recurring issues.
I’ve also delivered measurable results across microfinance roles, including resolving 95% of complaints within 24 hours and improving loan turnover by 15% through faster approvals. I’m now eager to join a Graduate Trainee program to apply my transferable skills while developing advanced expertise in business operations and customer engagement.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
Calls Expert
Apr 2026 - Present (2 months)
Conducted outbound cold calls with 90% script adherence and maintained professional communication standards. Managed customer interactions and updated call outcomes in Convoso with 100% accuracy, while meeting daily call activity targets with 90% reliability.
Call Centre Agent
Access Bank Plc
Jul 2025 - Mar 2026 (8 months)
Handled 80+ daily customer calls, achieving 95% first-contact resolution of customer inquiries. Logged customer interactions, reported recurring issue trends (10%), and resolved complaints with timely, empathetic solutions to improve satisfaction.
Account Officer
Denukan Network Limited
Jan 2025 - Jun 2025 (5 months)
Resolved 95% of complaints within 24 hours and accurately supported customer service operations. Prepared financial reports and reconciliations with 100% accuracy and processed loan applications to coordinate approvals, improving loan turnover by 15%.
Customer Service & Marketing
Beststar Microfinance Bank
Oct 2023 - Dec 2024 (1 year 2 months)
Handled 50+ customer inquiries daily, resolving requests while ensuring customer satisfaction. Promoted financial products, increasing new account sign-ups by 15% in six months, and maintained 100% audit readiness through proper documentation and compliance.
Marketing Intern
Dorben Microfinance Bank
May 2021 - Feb 2022 (9 months)
Engaged prospects through outreach calls, achieving a 20% customer conversion rate. Supported marketing campaigns with data collection and feedback analysis and provided administrative and front-desk support to improve customer experience.
Education
Degrees, certifications, and relevant coursework
Bowen University
Bachelor of Science, Biochemistry
2016 - 2020
Earned a B.Sc. in Biochemistry at Bowen University from 2016 to 2020.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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