Open to opportunities

Abidemi Odumala

@abidemiodumala

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Customer service professional with a passion for client satisfaction.

Nigeria

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What I'm looking for

I seek a dynamic role in customer service where I can leverage my skills to enhance client satisfaction and contribute to team success.

As a dedicated Customer Service Professional with over 2 years of experience, I have honed my skills in high-volume call centers and client-facing roles. My expertise lies in resolving inquiries efficiently, building rapport with clients, and ensuring their satisfaction. I have a proven track record of improving call efficiency and delivering tailored solutions in fast-paced environments.

Currently, I work at Access Bank PLC, where I resolve over 50 customer inquiries daily through various channels, achieving a 90% customer satisfaction rating. My commitment to excellence has led to recognition as a Top Performer for three consecutive months, and I have successfully reduced average call handling time by 20%. I am passionate about enhancing customer experiences and contributing to team productivity through effective communication and conflict resolution.

Experience

Work history, roles, and key accomplishments

Contact Center Agent

Access Bank PLC

Jan 2023 - Present (2 years 5 months)

Resolved 50+ daily customer inquiries via phone, email, and SMS, ensuring compliance with SLAs. Maintained a 90% customer satisfaction rating through active listening and personalized solutions.

Customer Service CRM Tools Conflict Resolution Communication Sales

Subject Teacher (English) & Administrative Officer

Hopecres College

Jan 2021 - Present (4 years 5 months)

Managed front-desk operations, addressing parent/student concerns with professionalism. Designed exam materials and provided constructive feedback to 100+ students.

Administrative Support Inventory Management Teaching

Console Operator & Customer Support

Raypower Faaji FM

Jan 2017 - Present (8 years 5 months)

Answered live listener calls, addressing requests and resolving on-air issues promptly. Coordinated advertisement placements, ensuring timely delivery for 20+ clients.

Customer Support Translation

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

B.Sc. Mass Communication, Mass Communication

Studied Mass Communication, gaining expertise in communication theories, media production, and public relations. Developed strong analytical and research skills applicable to various communication fields.

The Crescent International High School

Secondary School Certificate (SSCE), General Studies

Completed secondary education, achieving the Secondary School Certificate (SSCE). Focused on a broad curriculum, building foundational knowledge across various subjects.