Open to opportunities

Elizabeth Arogundade

@elizabetharogundade1

Message

Customer-focused contact center professional delivering exceptional service and solutions.

Nigeria

Message

What I'm looking for

I seek a customer-centric role in a collaborative, fast-paced team where I can improve CSAT, streamline processes, and grow into customer success or leadership.

I am a customer-focused contact center professional with three years of hands-on experience resolving inquiries via phone, email, and chat while consistently meeting performance targets. I leverage CRM systems (HubSpot, Zendesk, Microsoft Dynamics 365) and strong communication skills to deliver first-contact resolution, upsell appropriately, and improve customer satisfaction.

I collaborate with internal teams to implement process improvements that reduce resolution time and enhance the customer experience, and I have volunteer outbound call center experience promoting programs and meeting call targets. I bring empathy, active listening, and proven multitasking and training abilities to fast-paced service teams.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Call Center Agent

Current

Young Minister Retreat

Oct 2024 - Present (1 year 5 months)

Made outbound calls to previous attendees to promote and register participants for events, meeting call targets and maintaining high-quality, professional customer interactions.

Outbound Calling Event Promotion Registration Follow Up Teamwork Customer Relationship Management Time Management

Current

Contact Center Agent

Current

Access Bank Plc

Jan 2023 - Present (3 years 2 months)

Responded to customer inquiries via phone, email and chat, consistently meeting performance targets for handling time, first contact resolution and customer satisfaction while resolving complaints and upselling products.

Customer Service Complaint Resolution Upselling Microsoft Office Empathy Multitasking