Elizabeth Arogundade
@elizabetharogundade1
Customer-focused contact center professional delivering exceptional service and solutions.
What I'm looking for
I am a customer-focused contact center professional with three years of hands-on experience resolving inquiries via phone, email, and chat while consistently meeting performance targets. I leverage CRM systems (HubSpot, Zendesk, Microsoft Dynamics 365) and strong communication skills to deliver first-contact resolution, upsell appropriately, and improve customer satisfaction.
I collaborate with internal teams to implement process improvements that reduce resolution time and enhance the customer experience, and I have volunteer outbound call center experience promoting programs and meeting call targets. I bring empathy, active listening, and proven multitasking and training abilities to fast-paced service teams.
Experience
Work history, roles, and key accomplishments
Volunteer Call Center Agent
Young Minister Retreat
Oct 2024 - Present (1 year 5 months)
Made outbound calls to previous attendees to promote and register participants for events, meeting call targets and maintaining high-quality, professional customer interactions.
Contact Center Agent
Access Bank Plc
Jan 2023 - Present (3 years 2 months)
Responded to customer inquiries via phone, email and chat, consistently meeting performance targets for handling time, first contact resolution and customer satisfaction while resolving complaints and upselling products.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Animal Nutrition and Biotechnology
2015 - 2021
Grade: Second Class Lower
Activities and societies: Assistant Academic Secretary, ECWA Student Ministry (Lautech Chapter) Feb 2016–May 2017
Completed a Bachelor of Technology in Animal Nutrition and Biotechnology, graduating with Second Class Lower division in 2021.
Ijaiye Ojokoro Senior High School
SSCE / O Level, Secondary Education
2006 - 2012
Obtained SSCE/O Level certification from Ijaiye Ojokoro Senior High School in 2012.
Availability
Location
Authorized to work in
Job categories
Skills
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