Looking for a job

Elise Maclin

@elisemaclin

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Customer Success

Brazil

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What I'm looking for

Customer Success Specialist, Customer Success Manager, Campaign Support Specialist

With my background in SaaS and strong work ethic, coupled with extensive years of experience in customer support. My familiarity with SaaS equips myself with a solid understanding of the industry, enabling me to swiftly grasp complex technical concepts and troubleshoot effectively. My demonstrated work ethic showcases dedication and perseverance, essential traits for providing exceptional customer service. My extensive customer support experience has honed my communication skills and refined the ability to empathize and find tailored solutions for clients.

Experience

Work history, roles, and key accomplishments

Digital Customer Success Manager

Par Technology - Punchh

Apr 2023 - Oct 2023 (6 months)

Conducted discovery sessions to align client objectives with campaign strategies on the Punchh platform. Managed project timelines and improved email marketing strategies, enhancing client satisfaction and campaign performance.

Client Management Project Management Email Marketing Campaign Strategy Customer Satisfaction

Product Support Specialist

Olly Olly

Aug 2023 - Sep 2023 (1 month)

Investigated and resolved product issues, collaborating with teams to keep customers informed. Provided clear instructions and feedback to enhance product usage. Updated help articles and resources for customer self-service.

Product Support Issue Resolution Team Collaboration Documentation Management Customer Communications

Customer Service Representative

The Black Tux

Jun 2021 - May 2022 (11 months)

Met performance metrics in customer satisfaction and efficiency. Resolved issues through various channels, achieving a 5-star rating. Engaged with customers to enhance their experience and de-escalated concerns effectively.

Customer Satisfaction Issue Resolution Communication Performance Metrics De escalation

Customer Support Associate

Aspire IQ

Jun 2021 - May 2022 (11 months)

Assisted brands and creators with product features and technical issues, improving customer reviews by 30%. Coordinated onboarding for new clients and tracked support metrics to enhance service delivery.

Technical Support Onboarding Customer Reviews Problem Solving User Needs Assessment