Ladonna Fernandes

As a dedicated Customer Success Advocate, I leverage my expertise in SaaS platforms, technical support, and process improvement to drive customer satisfaction and retention. With a strong background in CRM platforms, including Salesforce, HubSpot, and ServiceNow, I excel in managing complex client portfolios and developing performance dashboards that offer real-time insights into customer engagement and service outcomes.

With a proven track record of success in providing high-level customer support, I utilize my knowledge of agile methodologies, project management tools, and data analytics to proactively identify service gaps and create solutions that improve NPS scores and increase customer retention. My passion for process improvement and automation support enables me to streamline workflows, reducing manual effort and increasing productivity.

I am currently pursuing a Bachelor's degree in Information Technology with a concentration in Project Management, further solidifying my skills in managing projects and ensuring seamless issue resolution.