majd abuhasna

I am a dedicated Customer Success Manager with a proven track record of driving revenue growth and enhancing customer experiences. My passion lies in helping users succeed by delivering exceptional customer experiences and ensuring their needs are met. As a collaborative team player, I thrive in fast-paced environments, bringing strong problem-solving abilities and a deep understanding of technical processes to the table.

At Userpilot Inc., I played a pivotal role as the first employee with founder status, where I established the sales, customer success, and quality assurance departments. I successfully scaled revenue from $60,000 to $780,000 in just one year by leading onboarding sessions and ensuring users became power users through regular monthly check-ins. My efforts in automating the onboarding process resulted in over $250,000 in additional annual revenue for clients, showcasing my commitment to empowering clients and achieving organizational success.

Throughout my career, I have built and maintained strong relationships with enterprise accounts, contributing to long-term customer loyalty. I have developed comprehensive onboarding materials and facilitated training sessions for new users, ensuring a smooth transition and quick ramp-up. My experience with SaaS business models and enterprise software implementation best practices has equipped me with the skills necessary to deliver solutions that meet client needs and enhance their user experience.