Floralee Skeel

I am a Customer Success and Operations professional with over two years of hands-on experience supporting SMB and enterprise clients across SaaS, telecom, and service industries. I specialize in client-facing support, billing and account administration, and ensuring a seamless customer experience through accurate, timely responses.

I have managed customer support workflows using Intercom-style platforms, Salesforce, Zoho and Slack, and partnered with cross-functional teams to deliver projects and streamline operations. Highlights include directing 20+ customer-facing technology projects valued at $1.5M+, cutting onboarding time by 40% through SOP implementation, and boosting customer retention by 20% with solution-oriented support.

I bring strong written and verbal communication, meticulous documentation, and a focus on process improvement to every role. I am motivated to continue improving customer outcomes, optimizing workflows, and supporting growth at mission-driven companies.