Natalia Pizzo

NP

Looking for a job

Natalia Pizzo

@nataliapizzo

I drive SaaS customer retention and product adoption through VIP lifecycle management and customer data.

What I'm looking for

I'm looking to grow in a SaaS customer success role where I can improve retention, adoption, customer engagement, and lifecycle outcomes through data-driven customer insights.

At AutoDS, I manage onboarding and lifecycle experiences for VIP SaaS customers, serving as their primary point of contact and driving retention and product adoption.

I monitor usage and engagement metrics to identify churn risks and growth opportunities, then use proactive outreach to improve customer engagement and satisfaction.

Previously at Blaze, I led a team of 150+ customer support professionals, monitored KPIs, coached teams, and improved cross-department communication and service performance.

I combine hands-on customer success experience with an MBA in Data Science and Analytics, using customer intelligence to support data-driven decisions and business impact.

Experience

Work history, roles, and key accomplishments

AU

Current

Customer Success Agent (VIP Accounts)

Current

AutoDS

Sep 2023 - Present (3 years)

Managed onboarding and lifecycle for VIP customers to drive retention and adoption. Monitored usage and engagement metrics to identify churn risks and growth opportunities.

Customer Success Management Customer Retention Customer Lifecycle Management Customer Onboarding Account Management Customer Health Monitoring Product Adoption Churn Prevention Customer Engagement Cross Functional Collaboration SaaS Customer Success Data Driven Decision Making

AU

Customer Service Representative

AutoDS

Oct 2022 - Sep 2023 (11 months)

Supported global SaaS customers via chat and ticketing systems. Identified recurring issues and contributed to process improvements.

Customer Support Ticketing Systems Process Improvement Customer Satisfaction

BL

Leadership Team Coordinator

Blaze

Aug 2022 - Oct 2022 (2 months)

Provided coaching and performance feedback to support teams. Improved cross-department communication and efficiency.

Coaching Performance Feedback Cross Functional Communication Team Leadership

BL

Customer Service Team Leader

Blaze

Jul 2022 - Aug 2022 (1 month)

Led a team of 150+ customer support professionals. Monitored KPIs and improved service performance.

Team Leadership KPI Monitoring Service Performance Customer Support Management

BL

Customer Service Representative

Blaze

Mar 2022 - Jul 2022 (4 months)

Managed high-volume customer interactions via chat and tickets.

Customer Support High Volume Management Ticketing Systems

Education

Degrees, certifications, and relevant coursework

UU

Universidade de São Paulo (USP)

MBA, Data Science and Analytics

2023 - 2025

Pursued an MBA in Data Science and Analytics, focusing on data-driven decision making and customer intelligence.

FN

Federal University of Rio Grande do Norte

Bachelor's Degree, Biomedicine

2017 - 2022

Earned a Bachelor's degree in Biomedicine, providing a strong foundation in biological sciences and analytical skills.

Tech stack

Software and tools used professionally

NumPy

Pandas

MySQL

Python

SQL

Power BI

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

100k+ BRL

Social media

Job categories

Customer Success Manager Customer Success Specialist Account Manager Customer Experience Manager

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