Open to opportunities

Elina Devouros

@elinadevouros

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Dedicated customer care agent with a passion for enhancing satisfaction.

Greece

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What I'm looking for

I am looking for a role that values customer satisfaction and team collaboration, offering opportunities for growth and development.

I am a dynamic and dedicated Customer Care Agent with a proven track record of enhancing customer satisfaction and team performance. Currently, I lead a customer support team at GymBeam, where I excel in resolving complex customer issues through various communication channels. My commitment to exceptional service has consistently resulted in high satisfaction levels and positive feedback from customers.

Previously, I managed customer care operations at She Diary Perfumery, where I developed and implemented policies that significantly improved customer loyalty. My experience spans various roles, including journalism and real estate, where I honed my communication skills and ability to handle high volumes of customer interactions effectively. I thrive in collaborative environments and am passionate about fostering positive team dynamics.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

GymBeam

Aug 2023 - Present (1 year 11 months)

Provided exceptional customer support through phone, email, and social media. Resolved customer issues efficiently, ensuring high satisfaction levels.

Customer Support Email Support Social Media Management Customer Satisfaction

Journalist & News Editor

Xrimaonline.gr & Paragogi.net

Sep 2020 - Present (4 years 10 months)

Produced and edited news stories that significantly increased website traffic. Collaborated with writers and producers to meet creative and technical standards.

News Editing Content Production Website Traffic Growth Editorial Standards Collaboration

Owner & Customer Care Manager

She Diary Perfumery / e-Shop

Jun 2013 - Present (12 years 1 month)

Managed day-to-day operations, including customer service, inventory, and marketing. Developed and implemented customer service policies, enhancing satisfaction and loyalty.

Customer Service Inventory Management Marketing Policy Implementation

Real Estate Agent & Customer Care Representative

Investment Consultants

Mar 2011 - Present (14 years 4 months)

Assisted clients in real estate transactions. Provided comprehensive customer care throughout the process.

Real Estate Transactions Customer Care Customer Relationship Management

Onboard Passenger Service Representative

Golden Star Cruises

May 2004 - Present (21 years 2 months)

Acted as the primary point of contact for passengers, addressing a wide range of inquiries and concerns. Liaised between onboard staff and headquarters to promptly resolve passenger issues.

Passenger Service Customer Relations Communication

Education

Degrees, certifications, and relevant coursework

Oxford Brookes University

Bachelor of Science, Psychology

Currently in my second year of studies, focusing on the core principles of psychology. This program is enhancing my understanding of human behavior and mental processes.

National and Kapodistrian University of Athens

Certificate, Addictions Counselling

Completed a one-year degree program focused on Addiction Counseling. Gained in-depth knowledge of counseling techniques and therapeutic approaches for addiction.

National and Kapodistrian University of Athens

Certificate, Special Education

Completed a one-year degree program in Special Education. Acquired specialized knowledge and skills for supporting individuals with diverse learning needs.

Ant1 Media Lab

Diploma, Journalism

Completed a comprehensive program in Journalism. Developed skills in news production, editing, and media communication.

University of Texas

Diploma, Equine Facilitated Therapy

Obtained diplomas in Equine Facilitated Therapy, including Therapeutic Riding, Hippotherapy, and Psychotherapy. Gained expertise in using equine interactions for therapeutic purposes.