Maria Anastasia Kalaitsidi
@mariaanastasiakalait
Customer service representative with strong administrative and communication skills.
GreeceWhat I'm looking for
I am a dedicated professional with extensive experience in customer service and administrative roles. My journey began as a Secretarial Support and Customer Service intern, where I honed my skills in communication and client relations. I later advanced to positions at the Water Supply & Sewerage Company, where I managed customer inquiries, resolved complaints, and provided essential guidance to clients.
Most recently, I worked as a Sales and Customer Care Representative at Teleperformance Greece, where I excelled in providing information and support to clients regarding digital services. My educational background in Public Administration from Panteion University of Athens, complemented by my international experience through the Erasmus Plus program, has equipped me with a strong foundation in both practical and theoretical aspects of customer service and administration.
Experience
Work history, roles, and key accomplishments
Sales and Customer Care Representative
Teleperformance Greece
Sep 2023 - Oct 2023 (1 month)
Worked in the call center of customer service providing information, processing requests, chronicling complaints, and offering guidance on digital services to clients while promoting available offers and contracts.
Administrative Assistant
Water Supply & Sewerage Company S.A (EYDAP)
Sep 2019 - Jul 2023 (3 years 10 months)
Responsible for customer service related to billing and updating the customer register, processing complaints, issuing new bills, and guiding customers on document requirements and digital requests.
Research Assistant
Research Institute for Tourism
Apr 2019 - Jul 2019 (3 months)
Updated Greek hotel registers with information from accommodation websites for nearly 10,000 hotels, ensuring all data was current and accurate.
Secretarial Support & Customer Service
Water Supply & Sewerage Company S.A (EYDAP)
Oct 2016 - Oct 2016 (0 months)
Supported administrative staff by answering calls, replying to emails, and encouraging clients to utilize the website for their requests.
Education
Degrees, certifications, and relevant coursework
PAPanteion University of Athens
Bachelor's, Public Administration
2013 - 2020
Studied Public Administration, focusing on the principles and practices of public sector management, policy analysis, and governance.
VUVilnius University
2017 - 2018
Participated in the Erasmus Plus program, gaining international experience and exposure to different educational systems and cultures.
NANational and Kapodistrian University of Athens
Certificate, Ethics and Science
2015 - 2015
Completed a certificate program in Ethics and Science, focusing on bioethics and its implications for scientific development.
Availability
Location
GreeceAuthorized to work in
Job categories
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