TMtihana maras
@tihanamaras
Hardworking customer service professional with aviation industry experience.
GreeceWhat I'm looking for
I am a dedicated customer service representative with extensive experience in the aviation industry. My journey has equipped me with the skills to resolve customer issues efficiently while maintaining high standards of satisfaction. I thrive in dynamic environments and have a proven track record of effective communication and problem-solving.
Throughout my career, I have led teams and managed customer relationships, ensuring compliance with regulations and delivering exceptional service. My entrepreneurial spirit is reflected in my experience as a business owner, where I successfully launched a cosmetic web shop and developed engaging marketing campaigns. I am passionate about creating positive customer experiences and driving team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Philip Morris International
Aug 2023 - Present (1 year 9 months)
Providing customer service support for IQOS devices, assisting customers with inquiries and troubleshooting. Utilized CRM systems to manage customer data and demonstrated excellent communication skills.
Senior Flight Attendant
FlyAir 41 Airways
May 2023 - Jun 2023 (1 month)
Led team members in resolving unexpected problems during flights, planned and organized duties to ensure safety and compliance with aviation regulations.
Business Owner
TIXY, obrt za trgovinu
Apr 2022 - Apr 2022 (0 months)
Owned a cosmetic web shop, developed marketing campaigns, created content for social media, and led product launches to enhance customer engagement.
Flight Attendant
Qatar Airways
Oct 2019 - Feb 2020 (4 months)
Provided guidance and assistance to passengers, conducted pre-flight checks, and maintained high levels of customer service in First and Business Class.
Store Manager
APRIORI d.o.o.
Jan 2012 - Mar 2014 (2 years 2 months)
Developed strategies to expand customer base and optimize profitability, mentored new employees, and maintained store conditions and visual merchandising standards.
Education
Degrees, certifications, and relevant coursework
DFDOBA Faculty
Bachelor's Degree, Marketing
2017 - 2021
Earned a Bachelor's degree in Marketing, Social Media, and Public Relations, focusing on digital marketing strategies and public relations techniques.
School of Economics-Vendors
High School Diploma, Economics
2001 - 2005
Completed high school education with a focus on economics, providing a strong foundation for further studies in marketing and business.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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