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EM@evimike
Senior Customer Service Agent focused on process optimization and efficiency.
GreeceAs a dedicated Senior Customer Service Agent at PEOPLECERT, I specialize in process optimization and reporting. My role involves resolving advanced customer cases, managing departmental communications, and collaborating with upper management to enhance service efficiency. I take pride in maintaining strong relationships with key partners and ensuring timely responses to VIP cases.
Previously, I served as a Customer Service Agent, where I honed my skills in handling customer inquiries through various channels. My experience also includes a managerial role in retail, where I trained new employees and delivered exceptional customer service. My educational background includes a Master’s degree in Education Sciences, emphasizing social and emotional learning, which complements my customer service expertise.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Peoplecert
Jul 2024 - Present (1 year 4 months)
Resolved advanced cases requiring specialized knowledge via emails and managed email assignments to relevant departments. Assisted in process improvement by analyzing cases, identifying efficiency gaps, and generating reports on customer issues and resolution times.
Peoplecert
Jan 2024 - Jul 2024 (6 months)
Handled customer calls, chats, and emails, providing excellent customer service. Assisted in troubleshooting and efficiently resolving various customer issues.
Persefoni’s
May 2023 - Dec 2023 (7 months)
Acted as Store Manager, overseeing daily operations and training new employees. Delivered exceptional customer service in a women's shoes and accessories store.
Degrees, certifications, and relevant coursework
UASeminar, Educational Psychology
Completed a 10-month distance learning seminar in Educational Psychology. Gained insights into psychological principles applied to education.
UIBachelor's degree, Preschool Education
Grade: 8.56/10 (Excellent)
Obtained a Bachelor's degree in Preschool Education from the School of Education Sciences. Developed foundational knowledge and skills in early childhood education, achieving an excellent academic standing.
UIMSc degree, Education Sciences: Interdisciplinary Approaches in Preschool and Primary Education with a focus on Social and Emotional Learning
Grade: 9.70/10 (Excellent)
Pursued a Master of Science degree focusing on interdisciplinary approaches in preschool and primary education. Specialized in Social and Emotional Learning, achieving an excellent academic record.
GreeceYou can contact Evi and 90k+ other talented remote workers on Himalayas.
Message Evi
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