Open to opportunities

Natalia Bagdona

@nataliabagdona

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Experienced customer support manager with a background in tourism.

Greece

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated professional with extensive experience in customer support and tourism management. Currently, I work at Teleperformance in Athens, where I provide exceptional customer service through various channels, including phone, chat, and email. My role involves technical assistance, complaint management, and product consulting, ensuring that customer queries are resolved efficiently and effectively.

Prior to my current position, I spent over a decade managing a travel company in Crete. In this role, I was responsible for staff management, tour planning, and budget management, which honed my skills in coordination and quality assurance. My educational background in pedagogy and language studies has equipped me with strong communication skills, enabling me to connect with diverse clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Teleperformance

Jan 2021 - Present (4 years 6 months)

Provided comprehensive customer support through various channels, including phone, chat, and email, addressing queries and offering technical assistance. Managed complaint resolution, provided product consulting, and assisted with ordering and payment processes while maintaining detailed records.

Customer Support Technical assistance Data Entry Marketing Support Sales Support Process Improvement Service standards

Tourism Assistant Manager

Travel Company

Jan 2008 - Present (17 years 6 months)

Managed staff and provided exceptional customer service, overseeing tour planning, booking, and reservations. Developed and implemented promotional and marketing strategies, managed budgets, and ensured quality assurance for all services.

Customer Service Tour Planning Marketing Budget Management Quality Assurance Coordination Reporting

Education

Degrees, certifications, and relevant coursework

State Consumer Rights Protection Service

EU Guide Certificate, Consumer Rights Protection

Qualified in 2019, this certificate signifies expertise as an EU Guide, enhancing capabilities in tourism and consumer rights protection. This qualification supports professional roles requiring knowledge of European regulations and guidance.

Klaipeda University

Certificate, Lithuanian Language

Completed a Lithuanian language course at Klaipeda University, achieving qualification in 2018. This certification demonstrates proficiency in the Lithuanian language, useful for communication and cultural understanding.

Klaipeda Tourism and Culture Information Center

Certificate, Tourism and Culture Information

Completed 250 academic hours of theoretical and practical classes in guide courses at Klaipeda Tourism and Culture Information Center, qualifying in 2018. This comprehensive training equipped me with essential skills for tourism guidance.

Unknown

Confirmation, Computer Skills

Received confirmation for completing a tutorial program of computers in 2005. This program provided foundational computer skills essential for various professional applications.

University of Crete

Confirmation, Linguistics

Completed advanced level courses organized by the Department of Linguistics at the University of Crete, receiving confirmation in 2004. These courses enhanced linguistic knowledge and analytical skills.

Vocational Training Center

Certificate of Attainment Level B, Greek Language

Completed a Greek language learning program at a vocational training center, receiving a Certificate of Attainment Level B in 2003. This certification demonstrates intermediate proficiency in the Greek language.

University of Klaipeda

First Degree in Pedagogy and Teacher of Elementary School, Pedagogy and Elementary Education

Completed the Education Program of childhood at the University of Klaipeda, Lithuania, acquiring higher education and receiving a first degree in pedagogy and as an elementary school teacher in 1998. This program provided comprehensive training in educational theories and practices.

Maksim Gorkij Vocational School

Secondary School Education, General Studies

Completed secondary school education at “Maksim Gorkij” Vocational School in Lithuania, qualifying in 1993. This foundational education provided a broad range of academic and vocational skills.