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@nicolekont
Hospitality professional with 6 years of experience
As a seasoned hospitality professional with 6 years of experience, I have developed a strong background in customer support, hotel management, and team leadership. My proven track record of enhancing customer satisfaction and operational efficiency has earned me a reputation as a dedicated and results-driven individual.
Throughout my career, I have had the opportunity to work in various roles, including hotel management, customer support, and team leadership. I have honed my skills in managing daily hotel operations, directing reservations and housekeeping, and ensuring team coordination. My expertise in streamlining customer support processes and improving resolution efficiency has resulted in increased customer satisfaction and loyalty.
I am a strong believer in the importance of effective communication, problem-solving, and conflict resolution. My ability to multitask, prioritize tasks, and work under pressure has allowed me to excel in fast-paced environments. I am confident that my skills and experience make me an ideal candidate for a role that requires strong customer service, leadership, and operational expertise.
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Work history, roles, and key accomplishments
Yestay Homes by Viamar
Dec 2021 - Present (3 years 11 months)
Handled customer inquiries and managed technical support requests. Assisted in streamlining customer support processes, increasing resolution efficiency.
Milia Bay Hotel & Apartments by PROFILE Hotel Keys
May 2021 - Oct 2021 (5 months)
Managed daily hotel operations, focusing on customer service and F&B. Directed reservations, and housekeeping, and ensured team coordination.
Vintage Tostou Café Bistro
Aug 2019 - Jun 2020 (10 months)
Supervised daily café operations, ensuring guest satisfaction. Managed cash handling, and supervised staff during shifts.
Costa Navarino-The Romanos a Luxury Collection Resort
May 2019 - Aug 2019 (3 months)
Led housekeeping operations and maintained luxury service standards. Built strong customer relationships by resolving issues quickly.
Olea All Suite Hotel
May 2018 - Sep 2018 (4 months)
Built strong customer relationships by resolving issues quickly. Maintained service standards by leading and training teams.
Tui Sensimar Caravel Resort and Spa
Mar 2018 - Sep 2018 (6 months)
Improved laundry operations by organizing and prioritizing tasks. Ensured high-quality service by carefully inspecting linens and garments.
Galaxy Hotel
Sep 2017 - Jan 2018 (4 months)
Performed receptionist and reservations agent duties. Assisted with housekeeping supervisor duties.
Hilton
Apr 2017 - Sep 2017 (5 months)
Assisted housekeeping supervisors in managing daily cleaning schedules and team coordination.
Degrees, certifications, and relevant coursework
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