nicole kontNK
Open to opportunities

nicole kont

@nicolekont

Hospitality professional with 6 years of experience

Greece

What I'm looking for

Seeking a role that leverages my customer service, leadership, and operational expertise to drive business growth and customer satisfaction.

As a seasoned hospitality professional with 6 years of experience, I have developed a strong background in customer support, hotel management, and team leadership. My proven track record of enhancing customer satisfaction and operational efficiency has earned me a reputation as a dedicated and results-driven individual.

Throughout my career, I have had the opportunity to work in various roles, including hotel management, customer support, and team leadership. I have honed my skills in managing daily hotel operations, directing reservations and housekeeping, and ensuring team coordination. My expertise in streamlining customer support processes and improving resolution efficiency has resulted in increased customer satisfaction and loyalty.

I am a strong believer in the importance of effective communication, problem-solving, and conflict resolution. My ability to multitask, prioritize tasks, and work under pressure has allowed me to excel in fast-paced environments. I am confident that my skills and experience make me an ideal candidate for a role that requires strong customer service, leadership, and operational expertise.

Experience

Work history, roles, and key accomplishments

YV
Current

Contact Support Consultant

Yestay Homes by Viamar

Dec 2021 - Present (3 years 5 months)

Handled customer inquiries and managed technical support requests. Assisted in streamlining customer support processes, increasing resolution efficiency.

MK

Assistant Hotel Manager

Milia Bay Hotel & Apartments by PROFILE Hotel Keys

May 2021 - Oct 2021 (5 months)

Managed daily hotel operations, focusing on customer service and F&B. Directed reservations, and housekeeping, and ensured team coordination.

VB

Afternoon Shift Leader

Vintage Tostou Café Bistro

Aug 2019 - Jun 2020 (10 months)

Supervised daily café operations, ensuring guest satisfaction. Managed cash handling, and supervised staff during shifts.

CR

Housekeeping Team Leader

Costa Navarino-The Romanos a Luxury Collection Resort

May 2019 - Aug 2019 (3 months)

Led housekeeping operations and maintained luxury service standards. Built strong customer relationships by resolving issues quickly.

OH

Housekeeping Supervisor

Olea All Suite Hotel

May 2018 - Sep 2018 (4 months)

Built strong customer relationships by resolving issues quickly. Maintained service standards by leading and training teams.

TS

Housekeeping Supervisor/Laundry Assistant

Tui Sensimar Caravel Resort and Spa

Mar 2018 - Sep 2018 (6 months)

Improved laundry operations by organizing and prioritizing tasks. Ensured high-quality service by carefully inspecting linens and garments.

GH

Front Office Agent

Galaxy Hotel

Sep 2017 - Jan 2018 (4 months)

Performed receptionist and reservations agent duties. Assisted with housekeeping supervisor duties.

HI

Housekeeping Supervisor/Trainee

Hilton

Apr 2017 - Sep 2017 (5 months)

Assisted housekeeping supervisors in managing daily cleaning schedules and team coordination.

Education

Degrees, certifications, and relevant coursework

nicole hasn't added their education

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