Open to opportunities

babz ope

@babzope

Message

Customer service professional passionate about exceptional client support.

Greece

Message

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for professional growth in a dynamic environment.

I am a dedicated customer service professional with extensive experience in providing efficient support and ensuring swift problem resolution. My background includes working remotely as a Customer Support & Sales representative at Konga, where I successfully resolved 98% of customer inquiries and achieved nearly 100% customer satisfaction. My proficiency in handling live chat, email, and phone inquiries has allowed me to build long-term relationships with clients, ensuring they receive the best possible service.

In addition to my customer service experience, I have recently taken on the role of Facility Manager at Blooming Heritage, where I managed facility complaints and inquiries, coordinated repairs, and maintained inventory records. My ability to work independently in remote settings, coupled with strong communication and problem-solving skills, has been instrumental in my success. I am passionate about leveraging technology to enhance customer experiences and am always eager to learn and grow in my career.

Experience

Work history, roles, and key accomplishments

Deck Cadet

Conbulk Shipmanagement Corporation

Oct 2023 - Apr 2024 (6 months)

Collaborated with a multinational crew on ship operations, including cargo handling and safety checks. Developed skills in time management and adaptability while ensuring effective communication between ship and shore personnel.

Cargo Communication Teamwork Time Management Problem Solving

Facility Manager

Blooming Heritage

Mar 2023 - Oct 2023 (7 months)

Managed facility complaints and inquiries, coordinating repairs and maintenance while maintaining inventory records. Improved accessibility of school equipment by 50% and ensured smooth operations as the first point of contact for facilities-related matters.

Inventory Management Problem Solving Communication Coordination Time Management Customer Service

Deck Cadet

Pioneer Marine

Oct 2022 - Apr 2023 (6 months)

Assisted in port operations, ensuring safe docking and departure procedures. Managed shipboard equipment inventory and developed teamwork skills by collaborating with an international crew in high-pressure environments.

Inventory Management Teamwork Communication Problem Solving Time Management

Remote Customer Support & Sales

Konga

Feb 2019 - Sep 2022 (3 years 7 months)

Provided customer support via chat, email, and phone, resolving 98% of inquiries related to products, payments, and orders. Enhanced customer satisfaction through effective troubleshooting and follow-ups, while promoting products digitally to increase sales by 30%.

Customer Support CRM Software Digital Marketing Communication Teamwork Time Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Metropolitan College Greece

Bachelor of Science, Marine Operations Management

2021 -

Activities and societies: Class Representative, actively engaging with peers and faculty to enhance the academic experience.

Pursuing a Bachelor of Science in Marine Operations Management, focusing on the principles and practices of marine operations, including safety protocols, cargo handling, and navigation.