PTPari Tsourounaki
@paritsourounaki
Customer associate passionate about enhancing customer experiences.
GreeceWhat I'm looking for
I am a dedicated customer associate with extensive experience in remote support roles, currently working with Wolt Greece. My journey in customer service has equipped me with the skills to manage large volumes of inquiries efficiently, ensuring that every customer interaction is met with clarity and tailored solutions. I thrive on collaboration, working closely with teams to enhance support processes and deliver exceptional service.
Throughout my career, I have demonstrated a commitment to continuous improvement and personal growth. My roles have involved not only addressing customer needs but also liaising with product and operations teams to identify and resolve issues proactively. I believe in leaving a memorable impression in every interaction, showcasing creativity and a personal touch that resonates with customers and partners alike.
Experience
Work history, roles, and key accomplishments
Customer Associate
Wolt Greece
Sep 2024 - Present (9 months)
Managed high volumes of inbound chat and email requests, providing support to customers, venues, and courier partners. Delivered clear, tailored solutions to queries, consistently exceeding expectations.
Customer Support / Back Office Operations
Algorithmics Greece
Oct 2023 - Jul 2024 (9 months)
Managed large amounts of inbound calls and emails, identifying customer needs and providing effective solutions. Coordinated tasks and troubleshooted unusual cases to ensure customer satisfaction.
Customer Support / Back Office Operations
Rocket Delivery
Dec 2021 - Aug 2022 (8 months)
Managed high volumes of inbound chat requests, primarily in English, focusing on content management and information retrieval. Identified customer needs, researched issues, and provided solutions.
Customer Care Agent
Teleperfomance on behalf of Cosmote Greece
Jun 2020 - Dec 2021 (1 year 6 months)
Managed large volumes of inbound and outbound calls, adhering to call center scripts. Identified customer needs, researched issues, and provided effective solutions while troubleshooting complex cases.
Admin Support / Accounting
Retail and Wholesaler for Soft Drinks
Jan 2012 - Dec 2020 (8 years 11 months)
Responsible for managing internal and external wholesale and retail orders, including communication with wholesalers regarding orders and invoices. Performed data entry and coordinated between departments.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor's in Business Administration, Business Administration
Completed a Bachelor's degree in Business Administration. Focused on core business principles and management strategies.
Technological Institute Heraklion Crete
Bachelor's in Mechanical Engineering, Mechanical Engineering
Pursued a Bachelor's degree in Mechanical Engineering. Gained foundational knowledge in mechanical principles and engineering applications.
Availability
Location
GreeceAuthorized to work in
Job categories
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