APAlexandros Prodromou
@alexandrosprodromou
Dynamic management professional with 5 years of customer service experience.
GreeceWhat I'm looking for
I am a dynamic professional with over five years of experience in management and customer service. My journey has equipped me with strong team-building skills and excellent conflict resolution abilities, ensuring business satisfaction for guests. I thrive in environments where I can leverage my communication skills to foster collaboration and drive performance.
Currently, I serve as a Development Coach at FOUNDEVER, where I monitor team performance, analyze data for improvement, and provide personalized coaching to enhance skills. My previous roles have honed my ability to manage customer interactions effectively, resolve issues promptly, and promote additional services, resulting in increased revenue and customer satisfaction.
With a background in various customer service roles, I have developed a keen understanding of operational excellence and the importance of maintaining high standards. I am passionate about mentoring and training new hires, ensuring they are equipped to meet performance standards while fostering a positive work environment.
Experience
Work history, roles, and key accomplishments
Coach Cust Svc for VWFS
FOUNDEVER
Nov 2023 - Present (1 year 11 months)
Monitored and analyzed customer service team performance, identifying areas for improvement and recognizing exemplary performance. Conducted one-on-one coaching sessions, providing personalized feedback and setting performance goals to enhance skills.
Agent/CC for Deutsche Hospitality/Steigenberger
FOUNDEVER
Feb 2023 - Nov 2023 (9 months)
Assisted over 50 customers daily, providing exceptional service and resolving booking issues. Promoted additional services, increasing upsell revenue by 10%.
Senior Agent for METRO Markets DE
Concentrix
Jul 2021 - Feb 2023 (1 year 7 months)
Managed inbound calls efficiently, providing friendly and professional customer support. Identified and resolved customer issues and complaints, ensuring a high level of satisfaction and timely resolution.
Assistant Manager
FOOT LOCKER
Apr 2017 - Jun 2021 (4 years 2 months)
Delivered exceptional customer service while ensuring the department maintained a high standard of cleanliness and organization. Managed stock replenishment processes, ensuring optimal product availability and timely restocking.
Customer Service
KICKZ
Mar 2014 - Mar 2017 (3 years)
Provided customer assistance and sales support, contributing to overall store operations. Collaborated with the team to ensure efficient store maintenance and a positive shopping environment.
Education
Degrees, certifications, and relevant coursework
SAE Institute Munich
Diploma, Audio Engineering
Completed a comprehensive diploma program in Audio Engineering. Gained expertise in sound production, recording techniques, and mixing for various media.
Städtische Adalbert-Stifter-Realschule
Realschulabschluss, General Education
Attended a secondary school, completing the Realschulabschluss. Focused on a broad curriculum of general education subjects.
Grundschule am Agilolfingerplatz
Primary School Education, General Education
Completed primary education, building foundational knowledge in core subjects. Developed essential learning skills during this period.
Availability
Location
GreeceAuthorized to work in
Social media
Job categories
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