Elektra Ioannidi
@elektraioannidi
I resolve technical support issues and build user-friendly digital experiences.
GermanyWhat I'm looking for
At GIMO, I resolved 30+ Zendesk tickets covering account access, password resets, and basic troubleshooting while maintaining SLA targets and 95%+ customer satisfaction.
I've documented technical solutions, escalated complex issues to Tier 2 and engineering teams with reproduction steps, and provided remote support using TeamViewer and AnyDesk. My hands-on labs include Windows and Ubuntu virtual machines, SOHO networking, and Python automation for backups, log cleanup, and system health checks.
My graphic design background brings a user-focused perspective to support work, including UI feedback, website QA, CMS updates, HTML/CSS troubleshooting, and collaboration with developers in agile workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Support
GIMO: Digital Marketing Agency
May 2024 - Feb 2025 (9 months)
Resolved 30+ tickets via Zendesk, handling account access, password resets and basic troubleshooting. Consistently met SLA targets in a high-volume environment; maintained 95%+ customer satisfaction on tickets.
Education
Degrees, certifications, and relevant coursework
IEK INTERGRAPHICS
Diploma of Graphic Design, Graphic Design
2019 - 2021
Diploma of Graphic Design from IEK Intergraphics in Greece, completed from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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