omid mansouri

As a highly motivated and multilingual IT professional, I bring over a decade of diverse experience in customer support, technical troubleshooting, and front desk management. My journey has equipped me with a strong commitment to delivering high-quality customer experiences, and I am eager to leverage my proven skills in problem-solving and efficient communication as a freelance Onepilot agent.

In my most recent role as Front Desk Manager at Hotel Hanseatic, I managed all aspects of bookings and customer correspondence, ensuring a seamless experience for guests. I analyzed customer feedback to gauge satisfaction and implemented necessary improvements, while also leading social media and website updates to attract potential customers. My previous experiences in IT support and customer service have further honed my ability to handle inquiries and troubleshoot technical issues effectively.