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@omidmansouri
Multilingual IT professional with over a decade of experience.
As a highly motivated and multilingual IT professional, I bring over a decade of diverse experience in customer support, technical troubleshooting, and front desk management. My journey has equipped me with a strong commitment to delivering high-quality customer experiences, and I am eager to leverage my proven skills in problem-solving and efficient communication as a freelance Onepilot agent.
In my most recent role as Front Desk Manager at Hotel Hanseatic, I managed all aspects of bookings and customer correspondence, ensuring a seamless experience for guests. I analyzed customer feedback to gauge satisfaction and implemented necessary improvements, while also leading social media and website updates to attract potential customers. My previous experiences in IT support and customer service have further honed my ability to handle inquiries and troubleshoot technical issues effectively.
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Work history, roles, and key accomplishments
Hotel Hanseatic
Jun 2021 - Apr 2023 (1 year 10 months)
Managed all aspects of bookings, reservations, and customer correspondence, ensuring a seamless experience for guests. Analyzed customer feedback to gauge satisfaction and implement necessary improvements.
Computer Schule Lübeck
Feb 2020 - Nov 2020 (9 months)
Handled customer inquiries via email and in person. Troubleshot technical issues related to software and hardware systems.
German-Speaking Evangelical Church
Mar 2018 - Oct 2019 (1 year 7 months)
Provided maintenance and troubleshooting of network systems. Oversaw IT department functions, including website and news updates.
Othisi Sales Support Services S.A.
Dec 2016 - Feb 2018 (1 year 2 months)
Served as point of contact for customers across Europe and Germany. Assisted in sales support to ensure seamless customer experience.
Degrees, certifications, and relevant coursework
Vocational Training, Computer Science
Completed vocational training in Computer Science, gaining foundational knowledge and practical skills in the field.
High School Diploma, General Studies
Obtained a High School Diploma, completing secondary education.
Middle School Certificate, General Studies
Completed middle school education.
Elementary School Certificate, General Studies
Completed elementary school education.
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