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Mohammed Yousuf

@mohammedyousuf2

IT support professional developing Windows administration skills, with hands-on experience resolving user, workstation, printer, and connectivity issues.

Germany

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What I'm looking for

I'm interested in IT infrastructure, system administration, and 2nd-level technical support, and want to keep developing my technical skills in a professional enterprise IT environment.

In my IT Support Assistant / Helpdesk Support role, I supported users with hardware, software, workstation, printer, and connectivity issues. I troubleshot problems, identified solutions or escalation paths, and supported account and password requests.

I handled support requests through digital case-management and ticketing systems, documenting incidents, troubleshooting activities, and resolutions. When an issue required higher-level support, I escalated it and followed the request toward resolution.

I'm currently pursuing a Bachelor’s Degree in Digital Technology and Management at OTH Weiden. Through practical projects and hands-on learning, I'm developing knowledge of Windows administration, user and access management, Microsoft 365, and networking fundamentals.

I'm interested in IT infrastructure, system administration, and 2nd-level technical support. I bring a customer-service background and experience communicating technical information to non-technical users.

Experience

Work history, roles, and key accomplishments

IT Support Assistant / Helpdesk Support

IT Support Environment

Provided technical support for hardware, software, workstation, printer, and connectivity issues. Documented incidents, escalated complex issues, and maintained ownership of support requests through resolution.