Erjon Xhakollari
@erjonxhakollari
Service Desk Engineer at European Southern Observatory (ESO), managing user and device lifecycles across Windows, macOS, and Linux.
GermanyWhat I'm looking for
At European Southern Observatory (ESO), I provide multi-tier support across Windows, macOS, and Ubuntu/Linux, resolving service desk requests and escalating complex cases when needed. I manage user and device lifecycles, including Active Directory accounts, endpoint administration with Intune and JAMF, and access provisioning.
Previously, I supported Windows Server and Active Directory at MedienDeZign GmbH and provided application support at Lufthansa Industry Solutions, where I assisted with updates, release coordination, incident response, and certificate renewals. I hold ITIL v4 Foundation and CompTIA A+ certifications, and I’m looking for a long-term role where I can grow technically and contribute to a mission-driven team.
Experience
Work history, roles, and key accomplishments
Service Desk Engineer
European Southern Observatory
Jan 2026 - Present (10 months)
Provides multi-tier technical support across Windows, macOS, and Linux clients, managing user and device lifecycles and administering endpoint management tools like Intune and JAMF.
IT System Administrator
MedienDeZign GmbH
Jul 2025 - Dec 2025 (5 months)
Managed Windows Server and Active Directory for user access and policies, provided IT support, secured endpoints with Sophos, and configured VPNs for remote access.
Provided first-level IT support onsite and remotely, installed and maintained laptops and software, and performed onboarding/offboarding tasks.
Application Support Engineer
Lufthansa Industry Solutions
May 2022 - Dec 2024 (2 years 7 months)
Assisted in application updates and release coordination, monitored system logs, maintained configurations, and supported process documentation and automations.
System Engineer
TCN Shpk
Mar 2020 - Apr 2022 (2 years 1 month)
Set up and maintained Windows-based systems, monitored network and server health, provided technical support, and ensured security compliance.
IT Specialist
Balfin Group
Sep 2016 - Feb 2020 (3 years 5 months)
Provided hardware and software support across departments, maintained IT infrastructure including network equipment and user accounts, and assisted in IT projects.
Education
Degrees, certifications, and relevant coursework
Greenwich University
Master of Science, Computer Science
2015 - 2017
Master of Science in Computer Science from Greenwich University, completed from 2015 to 2017.
Aleksander Moisiu University
Bachelor, Computer Science
2012 - 2015
Bachelor's degree in Computer Science from Aleksander Moisiu University, completed from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
Job categories
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