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Mosab Madi

@mosabmadi

IT support specialist focused on Windows and user administration, with hands-on experience troubleshooting TeamStage across web and mobile.

Germany

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At Hochschule Hannover, I worked with a team on TeamStage, a web application and mobile app for iOS and Android. I contributed to ticket and task tracking in Jira, troubleshooting across the frontend, backend, and database connection, and version control with Git.

My applied computer science degree focused on networks, operating systems, databases, and IT security. I also completed an individual Java software project and documented the work.

Since 2019, I’ve worked part-time as a Pflegehilfskraft at Landeshauptstadt Hannover – Willy-Platz-Heim, documenting care services in digital systems. My customer-facing experience also includes advising customers at TDO Solutions, where I maintained customer data in Excel and internal portals.

Experience

Work history, roles, and key accomplishments

Current

Pflegehilfskraft

Current

Landeshauptstadt Hannover – Willy-Platz-Heim

Jan 2019 - Present (7 years 9 months)

Versorgte und betreute ca. 16 Bewohner pro Schicht im Pflegebereich der Stadtverwaltung Hannover. Dokumentierte Pflegeleistungen sorgfältig in digitalen Systemen und unterstützte das Team zuverlässig in einem sensiblen Umfeld.

Pflege Documentation Digital Systems Teamwork

Vertriebsmitarbeiter / Energieberater

TDO Solutions

Jan 2015 - Jul 2026 (11 years 6 months)

Beriet und betreute ca. 50 Kunden pro Woche telefonisch und vor Ort zu Energieprodukten. Pflegte Kundendaten sorgfältig in Excel-Tabellen und unternehmensinternen Portalen und stimmte sich eng mit internen Teams ab.

Kundenberatung Vertrieb Excel Kundenbetreuung Team Coordination

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+ Zertifizierung, IT-Support

2026 -

Preparing for the CompTIA A+ certification through self-study and an online course, covering hardware, Windows clients, networks, troubleshooting, and IT security.

Microsoft Learn

Microsoft SC-300: Identity and Access Administrator, Identity and Access Administration

2026 -

Preparing for the Microsoft SC-300 certification, focusing on user and group management with Entra ID, single sign-on, and MFA.

Privates Weiterbildungsprojekt

Weiterbildungsprojekt, Workflow-Automatisierung

2025 -

Ongoing private training project on workflow automation with n8n, including automated workflows and API integrations.

Selbststudium

Selbststudium, Web-Security & Linux-Serveradministration

2026 -

Ongoing self-study in web security and Linux server administration, covering Keycloak, web application firewalls, and reverse proxies.

Universität Helsinki

Elements of AI, Artificial Intelligence

2025 - 2025

Completed the online course 'Elements of AI' offered by the University of Helsinki and MinnaLearn.

Hochschule Hannover

Teamprojekt, Informatik

2024 - 2025

Developed a full web application with a mobile app (Flutter, iOS & Android) in a team project, using Jira for ticket and task management, and Git for version control.

Hochschule Hannover

Bachelor of Science, Angewandte Informatik

2019 - 2025

Grade: 2.3 (Bachelor-Thesis)

Completed a Bachelor of Science in Applied Computer Science as a part-time student, focusing on networks, operating systems, databases, and IT security. The bachelor thesis combined IMU data from multiple sensors for improved trajectory estimation.