Open to opportunities

Michael Fabrikant

@michaelfabrikant

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IT Support Specialist with 12+ Years Experience in Remote IT Operations

Germany

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What I'm looking for

I’m looking for a remote-friendly team where I can deliver structured 1st–3rd level support, perform technical analysis and incident resolution, and help maintain stable IT operations with strong monitoring, documentation, and professional customer communication.

I’m a IT Support Specialist with 12+ years of experience in 1st–3rd level support, technical operations, and remote customer environments.

Experienced in troubleshooting complex technical issues, ticket management, monitoring systems, and maintaining stable IT operations for national and international clients.

Skilled in Jira, Bitrix24, Graylog, Zabbix, Google Cloud Monitoring, and technical documentation. Strong focus on structured problem solving, customer communication, and sustainable issue resolution.

Comfortable working in fully remote and distributed teams with a proactive and detail-oriented approach.

Currently open to remote opportunities in IT Support, Technical Support, Service Desk, and Technical Operations.

Experience

Work history, roles, and key accomplishments

Senior IT Support Specialist

GoDigital Software GmbH

Oct 2025 - Dec 2025 (2 months)

Provided operational support for technical support and IT operations in a remote, project-based setting. Managed and prioritized support tickets, coordinated technical requests between customers and internal teams, and documented solutions and processes using Bitrix24.

IT Support Technical Operations Ticketing Bitrix24 Remote Support Documentation Technical analysis

Senior IT Support Specialist

Maas Holding GmbH

Oct 2013 - Sep 2025 (11 years 11 months)

Delivered 1st–3rd level remote technical support for national and international customers, performing analysis and sustainable resolution of complex incidents. Operated and monitored web applications, managed users and permissions, handled Jira tickets, and used Graylog, Zabbix, and Google Cloud Monitoring for logging and alerting.

Graylog Zabbix Technical Documentation