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Vefa Akbulut

@vefaakbulut

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IT specialist in application development with strong customer support experience.

Germany

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What I'm looking for

I am seeking a technically challenging role in application development or technical support where I can blend C#/.NET and database skills with customer-facing support, documented processes, and opportunities for growth in a collaborative, service-focused team.

I am an IT specialist trained in application development with hands-on experience in C#, Microsoft Visual Studio, Azure AD, DevOps, and database development. I couple technical troubleshooting skills with strong client-facing experience gained across technical support and customer service roles.

My background includes working as a technical customer consultant and advisor for major clients, handling ticket systems (Jira, Confluence, ServiceNow, Sabio), password and account management, software setup, and detailed technical documentation. I have experience in phone and written support, escalation to second level, and preparing tickets for onsite hardware service.

I bring a service-oriented mindset, proven sales and team-training experience, and a completed retraining program as an IT specialist for application development (Final Grade: 2.4). I am looking to apply my technical and customer-facing strengths in an application development or technical support role.

Experience

Work history, roles, and key accomplishments

Trainee IT Specialist

ILS GmbH

Jul 2024 - Aug 2025 (1 year 1 month)

Completed a retraining program in application development, building skills in C#, WPF, VBA, ADO and database development; achieved a final grade of 2.4 and delivered multiple practical projects.

C++WPF VBA Database Design Software Development

Call Center Agent

Hey Contact Heroes GmbH

Jan 2024 - Apr 2024 (3 months)

Provided phone and email support for 1&1 Telecom customers handling billing, SIM replacements and contract sales while using Teams and Outlook to manage customer interactions.

Customer Support Microsoft Teams Outlook)Excel PowerPoint Call Center Sales Billing Support

Technical Customer Consultant

GKK Dialog Group GmbH

Aug 2022 - Jul 2023 (11 months)

Supported ING-DiBa users via phone/mail and ticketing (Confluence, Jira), performed password resets, Azure AD migration support, software setups and prepared detailed troubleshooting tickets for onsite teams.

Confluence Jira Sabio Azure AD Password Resets Ticketing Troubleshooting User Support

Customer Support Agent

GKK Dialog Group GmbH

Aug 2022 - Jul 2023 (11 months)

Handled phone support for ING-DiBa customers covering account charges, fraud reporting, online banking activation and escalations to specialist teams for loans and mortgages.

Phone Support Customer Service Customer Escalation Documentation Banking Operations

Technical Customer Advisor

Concentrix

Mar 2021 - Oct 2021 (7 months)

Served as primary contact for Apple device and service support, troubleshooting hardware/software issues across iOS, macOS, watchOS and related accessories for customers.

MacOS Support Troubleshooting Customer Service In App Purchases

Credit Advisor

Postbank Direkt GmbH

Oct 2020 - Jan 2021 (3 months)

Advised customers by phone on current accounts, credit cards and personal loans and supported service tasks such as unlocking online banking and transaction processing.

Telephone Banking Account Services Online Banking Support Customer Service

Call Center Agent

SKON Sales Kontor Hamburg GmbH

Oct 2018 - Oct 2020 (2 years)

Handled inbound/outbound calls and telephone sales for mobile insurance, data packages and tariffs; onboarded and trained new employees and provided coaching.

Telemarketing Sales Onboarding Coaching Customer Service Product Training Upselling

Seller Support Associate

Amazon Services Deutschland GmbH

Oct 2017 - Apr 2018 (6 months)

Supported marketplace sellers via phone and written channels, troubleshooting listings and shipping restrictions and coordinating with technical teams across multiple country marketplaces.

Troubleshooting Marketplace Operations Escalation Management

Deputy Store Manager

Vodafone Premium Stores GmbH

Jun 2016 - Feb 2017 (8 months)

Managed sales, staff supervision and store operations across multiple branches, led training of new employees and handled inventory, cash reconciliation and service order processing.

retail management Sales Staff Training Inventory Control Customer Service Service Orders

Insurance Broker Manager

wika AG

Jun 2014 - Apr 2016 (1 year 10 months)

Sold insurance and financial products, built and managed a team of 5–8 brokers, established a new branch, and led recruitment, coaching and target monitoring to drive sales performance.