EAEko Akoeh
@ekoakoeh
Diligent call center agent with strong communication and problem-solving skills.
GhanaWhat I'm looking for
I am a dedicated professional with a strong commitment to excellence in customer service and management. My experience as a Call Centre Agent has honed my ability to handle customer inquiries effectively, resolve issues promptly, and maintain high levels of customer satisfaction. I thrive in challenging environments and enjoy collaborating with team members to achieve common goals.
In addition to my role in customer service, I have successfully managed my own entrepreneurial venture, overseeing inventory management and ensuring profitability. My previous experience as a Housekeeping Manager has equipped me with strong organizational skills and attention to detail, which I apply to every task I undertake. I am passionate about continuous learning and am eager to contribute my skills to a dynamic team.
Experience
Work history, roles, and key accomplishments
Entrepreneur Manager
Not Specified
Aug 2022 - Present (2 years 10 months)
Managed inventory purchasing, organized pricing, and ensured profitability by overseeing expenditures and sales for the business.
Call Centre Agent
Not Specified
Sep 2024 - Present (9 months)
Responsible for handling inbound calls, resolving customer inquiries, and providing information about products and services. Engaged in problem-solving, sales, and maintaining accurate records of customer interactions.
Housekeeping Manager
Golden Crystal Experience
Mar 2021 - Jun 2022 (1 year 3 months)
Oversaw daily cleaning operations, assigned tasks to housekeepers, maintained inventory, and ensured compliance with cleanliness standards.
National Service Personnel
Ministry of Information
Sep 2018 - Aug 2019 (11 months)
Transcribed audio recordings, monitored radio stations for feedback on policies, and reported expert suggestions to the ministry.
Receptionist
Golden Crystal Experience
Mar 2021 - Apr 2021 (1 month)
Managed guest check-ins and check-outs, answered queries, processed payments, and coordinated with housekeeping to ensure room readiness.
Intern
Ghana Revenue Authority
Jun 2017 - Aug 2017 (2 months)
Assisted in adding and updating taxpayer files in the database, ensuring accurate record-keeping for audits.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Professional Studies, Accra
Bachelor of Business Administration, Business Administration
St Peter’s Mission School
Business
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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