Open to opportunities

Alimatu Tagoe

@alimatutagoe

Message

Contact Center Representative skilled in CRM, sales support, and customer retention.

Ghana

Message

What I'm looking for

I seek a customer-focused role where I can leverage CRM and contact center skills to improve retention and drive sales, within a collaborative team that values measurable performance and process improvement.

I am a dynamic contact centre professional with a strong track record in customer service, sales support, and CRM management. I consistently handle high-volume interactions across phone, email, and chat, achieve KPIs (including first-call resolution and upsell quotas), and drive customer loyalty through attentive follow-up and personalised solutions.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Representative

Current

Buwelo Ghana

Mar 2024 - Present (1 year 7 months)

Handled ~50 daily customer inquiries across phone, email, and chat, maintaining 90% satisfaction and achieving 97% of KPIs including first-call resolution and upsell quotas to drive repeat business.

Customer Relationship Management Upselling CRM Systems Data Entry Microsoft Office Spreadsheets Customer Retention

Assistant Logistics Officer

Ghana Geological Survey Authority

Nov 2022 - Dec 2023 (1 year 1 month)

Supported daily logistics and inventory management, improving tracking accuracy to reduce shortages and coordinating supplier deliveries to meet deadlines while maintaining compliance documentation.

Inventory Management Logistics Coordination Procurement Support Documentation & Compliance

Geoscience Intern

Ghana Geological Survey Authority

May 2021 - Sep 2021 (4 months)

Assisted geological and geochemical data analysis for mineral exploration, prepared XRF samples and thin sections, conducted environmental impact research, and compiled site viability reports to support drilling studies.

XRF Field Support Data Analysis