EAEkene Arukwe
@ekenearukwe
Customer value specialist driving retention, upsell, and exceptional customer experiences.
NigeriaWhat I'm looking for
I am a motivated Customer Value Management Representative with proven success in customer retention, upselling, and cross-selling within the pay-TV industry. I combine strong communication and interpersonal skills with CRM proficiency to engage customers, promote offers, and maintain accurate interaction records that drive revenue and service adoption.
My background in applied biochemistry and public health informs a disciplined, data-conscious approach to records management and reporting. I have hands-on experience managing patient records and compiling operational reports, and I thrive in collaborative, goal-oriented teams focused on customer satisfaction and measurable results.
Experience
Work history, roles, and key accomplishments
Customer Value Management Rep
MultiChoice Nigeria
Sep 2022 - Present (3 years 4 months)
Conducts outbound engagement to promote offers and bundles, driving retention and increasing revenue through targeted upsell and cross-sell activities while maintaining CRM records.
Records Officer
Federal Medical Centre, Asaba
Feb 2020 - Sep 2022 (2 years 7 months)
Managed patient health records and ensured secure, up-to-date digital and manual databases, producing monthly patient statistics reports for internal stakeholders.
Industrial Training Intern
Agip Oil
Jan 2008 - Jan 2008 (0 months)
Supported document handling and administrative tasks, gaining practical exposure to corporate office procedures and communication.
Education
Degrees, certifications, and relevant coursework
Sustainable Development Goals AcademyX
Certificate in Global Public Health, Global Public Health
2020 - 2020
Completed a Certificate in Global Public Health through the Sustainable Development Goals AcademyX in 2020.
NUNnamdi Azikiwe University
Bachelor of Science, Applied Biochemistry
2005 - 2009
Grade: Second Class Lower Division
Bachelor of Science in Applied Biochemistry (Second Class Lower Division) completed at Nnamdi Azikiwe University in 2009.
Holy Innocents Juniorate Convent, Nkpor
Senior Secondary Certificate Examination (NECO), Secondary Education
Completed the Senior Secondary Certificate Examination (NECO) at Holy Innocents Juniorate Convent in Nkpor in 2003.
Handmaids Infants Jesus Nursery & Primary School, Awka
First School Leaving Certificate, Primary Education
Completed the First School Leaving Certificate at Handmaids Infants Jesus Nursery & Primary School in Awka in 1997.
Availability
Location
NigeriaAuthorized to work in
Job categories
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