DODuke OG
@dukeogueji
Experienced professional in client relationship management and service delivery.
NigeriaWhat I'm looking for
I am an experienced professional with a strong background in client relationship management, laboratory assistance, and service delivery within healthcare and service-oriented sectors. My expertise lies in resolving complex issues and driving customer satisfaction, with a focus on process improvements that enhance operational efficiency. I have successfully managed client and patient relationships, consistently achieving high first-contact resolution rates and elevating service levels.
In my current role as a Programs and Membership Officer at the Africa Economic Forum, I plan and execute key events while driving membership sign-ups through targeted campaigns. My previous experience as a Customer Support Associate at Clipboard Health allowed me to oversee customer inquiries and implement service protocols that significantly improved response efficiency. I am passionate about leveraging my skills in CRM systems, data analysis, and software management to create streamlined service processes and foster effective team collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Clipboard Health
Jun 2024 - Present (1 year)
Managed over 150 customer inquiries weekly, leading a team to implement service protocols that achieve high first-contact resolution rates. Analyzed customer feedback to streamline workflows and improve service efficiency.
Programs and Membership Officer
Africa Economic Forum
Jan 2025 - Present (5 months)
Responsible for planning and executing key AEF events, driving membership sign-ups through targeted campaigns, and maintaining a membership database to improve retention strategies. Oversee logistics for forums and networking sessions.
Patient Service Specialist / Laboratory Assistant
Ferepod Hospital
Jan 2020 - Jun 2022 (2 years 5 months)
Developed software to automate patient scheduling, supported over 1,000 patients monthly, and managed patient records. Coordinated lab communications and appointment reminders to enhance patient flow and satisfaction.
Programme Manager
La Grace Sickle-cell Foundation
Feb 2018 - Jun 2022 (4 years 4 months)
Developed monitoring frameworks to improve program outcomes, established data collection systems, and coordinated outreach initiatives to increase community participation and awareness.
Education
Degrees, certifications, and relevant coursework
Gregory University
Bachelor’s Degree, Microbiology
2017 - 2021
Bachelor’s Degree in Microbiology, focusing on the study of microorganisms and their effects on humans, animals, plants, and the environment. The program included laboratory work, research projects, and practical applications of microbiological techniques.
Stella Maris College
West African Senior Certificate
2011 - 2017
Completed the West African Senior Certificate Examination, demonstrating proficiency in various subjects including sciences, mathematics, and humanities, preparing for higher education.
Community Primary School
First School Leaving Certificate
2006 - 2011
Achieved the First School Leaving Certificate, marking the completion of primary education with foundational skills in literacy and numeracy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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