Abigail Ogbebor Daniel

I am a dedicated and customer-focused professional with a strong commitment to providing excellent customer service experiences. My background in health management has equipped me with the skills necessary to enhance patient engagement and satisfaction. I thrive in collaborative environments, where I can leverage my strong written and verbal communication skills to contribute to customer satisfaction and loyalty.

In my current role as an HMO Officer at Sacred Heart Clinic, I have successfully developed and managed health education initiatives that have significantly improved patient engagement and satisfaction scores by 30%. I also streamlined the patient enrollment process, resulting in a 25% increase in HMO membership within a year. My efforts in optimizing claims processing procedures led to a 30% decrease in claim denial rates, demonstrating my ability to enhance operational efficiency while maintaining a focus on patient care.