Annie Okibie

Managed daily patient communications and record retrieval, maintaining 100% data confidentiality and accuracy across electronic databases. Handled 50+ routine customer/patient inquiries daily regarding clinic schedules and medical services.

Served as the primary point of contact for client inquiries, appointment scheduling, and automated follow-up reminders via phone and email. Administered Electronic Medical Record (EMR) systems to update, archive, and manage confidential customer files with zero error rates.

Supervised administrative operations and customer service workflow across multiple operational departments to optimize service delivery. Oversaw official client correspondence, documentation, and reporting to maintain institutional compliance and customer trust.

Managed corporate client accounts and individual policies, expanding the active customer base through proactive outreach. Collected and analyzed customer feedback to help guide service quality improvements and retention strategies.

Assisted branch clients with high-volume account inquiries, issue logs, and daily banking service requests. Documented detailed customer interaction logs into bank databases to ensure seamless escalation and query tracking.

Pursuing a National Diploma in Health Information Management, with expected completion in September 2026.

Completed the Jobberman Soft Skills Certification in 2021.

Earned a Bachelor of Science in Agricultural Economics and Farm Management.