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Ehimare Adams

@ehimareadams

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Customer Support Representative with 4+ years resolving complaints and driving customer satisfaction and retention.

Nigeria

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What I'm looking for

I’m seeking to leverage my strong customer service and problem-solving skills in a growth-oriented organization, delivering efficient complaint resolution, high-quality communication, and consistent customer satisfaction and retention.

I’m a dedicated Customer Support Representative with over 4 years of experience providing exceptional customer service. I respond to customer inquiries across phone, WhatsApp, and in-person interactions, using active listening and clear communication to resolve issues quickly.

At Mareclean Laundry and Dry Cleaning Services, I handled high volumes of customer interactions while coordinating order tracking, pickup, and delivery schedules. I maintain accurate customer records and transaction details, supported complaint resolution through collaboration with operations, and helped drive customer retention through follow-up and professional service.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Mareclean Laundry and Dry Cleaning Services

May 2021 - Jun 2025 (4 years 1 month)

Handled customer inquiries via phone, WhatsApp, and in-person interactions, resolving complaints and service issues to improve customer satisfaction and retention. Coordinated order tracking, pickup, and delivery schedules while maintaining accurate customer records to reduce service errors.

Microsoft Office CRM Customer Support Complaint Resolution Customer Retention Administrative Support

Customer Service Volunteer

Community Outreach Program

Nov 2020 - Apr 2021 (5 months)

Supported community outreach by responding to participant inquiries, assisting with event coordination and registration, and helping resolve attendee concerns. Maintained accurate attendance and participant records while working with a team to ensure smooth program operations.