Edward Ogwuche

Managed 15+ customer enquiries daily across phone, email, WhatsApp, and Zoom, maintaining high service consistency. Guided clients through documentation requirements, resolved complaints empathetically, and conducted consultations to identify needs and recommend solutions.

Manage day-to-day communications with borrowers and clients, maintaining a professional and solutions-focused tone throughout the recovery process. Negotiate structured repayment plans and draft formal correspondence and legal notices to support timely resolution of outstanding accounts.

Managed customer records within Zoho CRM, generated over ₦20 million in business through proactive relationship management, and onboarded 20+ new distributors. Resolved customer issues promptly and prepared sales and customer activity reports.

Coordinated client appointments and managed scheduling for legal consultations. Responded to client enquiries promptly and professionally, and managed case documentation and administrative records.

Conducted legal research to support case preparation and client advisory. Drafted correspondence and case documentation, managed client files, and communicated directly with clients to provide updates and gather information.

Interviewed clients to gather case information and assess service needs. Prepared legal documents and correspondence, assisted the public with enquiries, and liaised with stakeholders to support case progression.

Provided client counselling to individuals seeking legal guidance and support. Delivered pro bono legal support to underserved community members and promoted community legal awareness through outreach and education initiatives.

Conducted legal research and provided litigation support in a team-based environment. Delivered oral presentations and case arguments to strengthen advocacy and public speaking skills.

Attended the Nigerian Law School, completing legal education in 2025.

Earned an LL.B. in Law from Ahmadu Bello University in Zaria, Kaduna State, Nigeria.