Open to opportunities

Adesua Benedicta

@adesuabenedicta

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Customer-focused legal support specialist with strong dispute-resolution skills.

Nigeria

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What I'm looking for

I seek remote roles combining customer service and legal support where I can resolve disputes, ensure compliance, and grow into broader client-relations or compliance responsibilities.

I am a detail-oriented customer service and legal support professional with over 4 years of combined experience across banking, customer service, and legal roles. I consistently resolve customer disputes, ensure compliance, and manage sensitive information with discretion.

At Wema Bank Plc, I improved dispute-resolution efficiency by 30%, increased customer retention by 20%, and boosted product uptake through consultative cross-sell efforts, earning the Zone’s “Service Champion” recognition. I have drafted legal documents, supported litigation, and conducted client interviews in law firm and corporate legal settings.

I bring strong interpersonal skills, time management, and a commitment to service excellence, and I am available to work remotely. I combine practical legal training (B.L., LL.B.) with hands-on customer-facing experience to deliver measurable improvements in service and compliance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Wema Bank Plc

Mar 2021 - Apr 2024 (3 years 1 month)

Delivered customer support resolving inquiries and complaints, increasing customer retention by 20% and improving dispute resolution efficiency by 30%; cross-sold products to boost uptake by 10% and earned the Zone ‘Service Champion’ award.

Customer Relationship Management Conflict Resolution & Compliance CRM Software Microsoft Office Time Management Upselling Record keeping

Junior Legal Associate

J.K Adefarakan & Associates

Nov 2020 - Feb 2021 (3 months)

Conducted client interviews, drafted contracts and affidavits, and represented clients in court under supervision, supporting case preparation and client consultations.

Legal Research Court Representation Contracts Litigation Support Confidentiality

Junior Legal Officer

Ibadan Electricity Distribution Company

Feb 2020 - Oct 2020 (8 months)

Supported litigation processes, managed corporate legal documentation, assisted in contract drafting, and performed basic legal bookkeeping to ensure compliant record-keeping.

Litigation Support Contract Drafting Bookkeeping & Compliance Legal Research Confidentiality

Education

Degrees, certifications, and relevant coursework

Nigerian Law School, Bagauda, Kano

Barrister at Law (B.L.), Law

Completed the Barrister at Law (B.L.) professional qualification at the Nigerian Law School, Bagauda campus, culminating in call to the bar in 2019.

Adekunle Ajasin University, Akungba-Akoko

Bachelor of Laws (LL.B), Law

Activities and societies: Member, Green Law Society and Law Students Society; participated in environmental sensitization programs and moot court exercises.

Earned a Bachelor of Laws (LL.B) degree with involvement in the Green Law Society and Law Students Society and participation in moot court and environmental programs.