Dora Benjamin-Shobanjo
@dorabenjamin-shobanj
I deliver empathetic, structured customer support using legal analysis, active listening, and conflict-resolution skills.
NigeriaWhat I'm looking for
I've worked at Elo and Clever since 2017, managing client relationships, resolving conflicts, negotiating outcomes, and communicating across channels. My legal background helps me analyze issues carefully and provide structured, policy-based solutions.
I'm pursuing remote customer service work and bring training through the CVS Health Customer Service Professional Certificate, along with active listening, de-escalation, telephone etiquette, and digital communication skills. I aim to make every customer feel heard, valued, and supported.
Experience
Work history, roles, and key accomplishments
Legal Associate
Elo and Clever
Jan 2017 - Present (9 years 7 months)
Managed client relationships and resolved conflicts through negotiation. Utilized omnichannel communication to support clients.
Legal Department Staff
Ewekoro Local Govt Secretariat
Jan 2015 - Dec 2016 (1 year 11 months)
Processed public complaints and maintained service documentation within the legal department.
Legal Intern
Bamidele Aturu & Co
Jan 2012 - Mar 2012 (2 months)
Completed a three-month internship at a law firm.
Legal Intern
Federal High Court Abuja
Jan 2012 - Mar 2012 (2 months)
Gained practical legal experience in a federal court setting.
Education
Degrees, certifications, and relevant coursework
The Nigerian Law School
Barrister-at-Law, Law
Completed the Barrister-at-Law (B.L) program at The Nigerian Law School in 2012.
University of Jos
Bachelor of Laws, Law
2005 - 2010
Pursued a Bachelor of Law (LL.B) degree from the University of Jos, Plateau State, from 2005 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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