JOAN MBANISI

I’m a customer-focused legal professional with extensive experience communicating with clients via phone, email, and chat to resolve inquiries and complaints. I’m highly organized, empathetic, and detail-oriented, with strong written and verbal communication skills.

As a Solicitor at Southwest Pacific Solicitors (Mar 2018–Present), I provide professional client support through phone, email, and chat, respond to inquiries, and deliver timely case updates. I schedule meetings, prepare meeting minutes, and maintain accurate client records while collaborating with internal and external stakeholders.

Previously, as a Legal Practitioner at Sam Okoye & Co (Mar 2010–Dec 2015), I handled client inquiries, resolved complaints professionally, and maintained legal documentation and case files. I also drafted correspondence and legal documents to support clear, accurate communication.

Earlier, I built strong customer-facing experience as a Marketing Executive at Precision Marketing Intl (Nov 2008–Jan 2010), supporting customers after sales and training new staff. I’m now seeking a remote Customer Service Representative role where I can deliver excellent customer experiences and efficient issue resolution.