GRACE DC GWOM-BOTGG
Open to opportunities

GRACE DC GWOM-BOT

@gracedc1

Diligent customer service professional focused on client satisfaction.

Nigeria

What I'm looking for

I am looking for a role in a dynamic organization that values client satisfaction and offers opportunities for professional growth.

I am a motivated Customer Service professional with a strong focus on achieving business goals through excellent client relations and communication. My experience spans various roles, including Project Manager and Virtual Assistant, where I have honed my skills in managing customer interactions and improving client satisfaction.

Throughout my career, I have successfully led projects in the Agri-Tech sector, collaborated with cross-functional teams, and provided exceptional customer support. I am committed to continuous growth and eager to contribute to a dynamic organization where I can further develop my skills and add value.

Experience

Work history, roles, and key accomplishments

OL

Project Manager

Onefarm -Tech Ltd

Oct 2023 - Mar 2024 (5 months)

Led end-to-end project execution for Agri-Tech solutions, ensuring successful delivery. Managed cross-functional teams and spearheaded a farm automation project. Collaborated with farmers, government agencies, and tech vendors to ensure compliance with sustainability and Agri-tech standards.

BL

Customer Service Rep

Baobab Export Solutions Ltd

Jul 2020 - Oct 2022 (2 years 3 months)

Responded to customer inquiries and resolved client complaints, ensuring high satisfaction and retention. Maintained detailed records of customer interactions and transactions. Collaborated with internal departments to ensure smooth service delivery and provided feedback to management for process improvement.

E(

Human Resources Assistant

Economic Community of West African States (ECOWAS)

Apr 2017 - May 2018 (1 year 1 month)

Drafted and maintained documents for Corps members and Interns. Drafted contracts and led negotiations with new and existing contractors. Supported salary advance and terminal benefit disbursement processes.

BC

Junior Legal Counsel

Barclays Chambers

Apr 2016 - Apr 2017 (1 year)

Drafted and prepared various legal documents including statements of claims and defenses. Conducted extensive legal research for court and arbitration proceedings. Represented clients in court and contributed to the legal team for litigations.

BC

National Youth Serves Trainee Counsel

Barclays Chambers

May 2015 - Apr 2016 (11 months)

Conducted research into legal principles, cases, and articles for pending cases. Assisted lawyers in preparing court processes, briefs, and other legal documents. Attended court sessions, recorded, and filed proceedings for future reference.

BC

Administrative Assistant

Barclays Chambers

May 2014 - Dec 2014 (7 months)

Maintained records of invoices and support documents. Prepared PowerPoint presentations and Excel spreadsheet reports. Managed extensive travel arrangements and detailed agendas for business travel.

HC

Intern

Hull Legal Advice Centre

May 2010 - Dec 2010 (7 months)

Advised clients on optimal opportunities and solutions for their cases. Responsible for filing and organizing clients' forms and information. Ensured accurate and accessible record-keeping for all client interactions.

Education

Degrees, certifications, and relevant coursework

Coventry University logoCU

Coventry University

LLM International Business Law, International Business Law

Focused on advanced legal principles within international business contexts. Explored topics such as international trade law, corporate governance, and cross-border transactions.

NS

Nigerian Law School

National Examination Council, Law

Completed professional legal training required for legal practice in Nigeria. Gained practical skills in advocacy, legal drafting, and professional ethics.

University of Hull logoUH

University of Hull

LLB Law, Law

Undertook comprehensive study of legal theories and practices. Developed strong analytical and research skills in various areas of law.

GC

Global International College

Foundation Programme (A-level), General Studies

Completed a pre-university foundation program. Prepared for higher education studies through advanced-level coursework.

RS

Ranjenny’s High School

Senior Secondary School Certificate, General Studies

Achieved the Senior Secondary School Certificate. Completed secondary education requirements.

Tech stack

Software and tools used professionally

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GRACE DC GWOM-BOT - Virtual Assistant - Freelance | Himalayas