GRACE DC GWOM-BOT
@gracedc1
Diligent customer service professional focused on client satisfaction.
What I'm looking for
I am a motivated Customer Service professional with a strong focus on achieving business goals through excellent client relations and communication. My experience spans various roles, including Project Manager and Virtual Assistant, where I have honed my skills in managing customer interactions and improving client satisfaction.
Throughout my career, I have successfully led projects in the Agri-Tech sector, collaborated with cross-functional teams, and provided exceptional customer support. I am committed to continuous growth and eager to contribute to a dynamic organization where I can further develop my skills and add value.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Mar 2024 - Apr 2025 (1 year 1 month)
Provided customer support and managed inquiries, ensuring timely and effective resolution. Managed social media accounts and marketing campaigns, enhancing online presence and engagement. Set up virtual meeting platforms and automated workflows to improve operational efficiency.
Project Manager
Onefarm -Tech Ltd
Oct 2023 - Mar 2024 (5 months)
Led end-to-end project execution for Agri-Tech solutions, ensuring successful delivery. Managed cross-functional teams and spearheaded a farm automation project. Collaborated with farmers, government agencies, and tech vendors to ensure compliance with sustainability and Agri-tech standards.
Customer Service Rep
Baobab Export Solutions Ltd
Jul 2020 - Oct 2022 (2 years 3 months)
Responded to customer inquiries and resolved client complaints, ensuring high satisfaction and retention. Maintained detailed records of customer interactions and transactions. Collaborated with internal departments to ensure smooth service delivery and provided feedback to management for process improvement.
Legal Assistant
Donglong and Associate
Jul 2018 - Mar 2020 (1 year 8 months)
Incorporated various companies with the Corporate Affairs Commission and registered trademarks. Drafted deeds of assignment and contracts of sales. Represented clients in court for various legal matters.
Human Resources Assistant
Economic Community of West African States (ECOWAS)
Apr 2017 - May 2018 (1 year 1 month)
Drafted and maintained documents for Corps members and Interns. Drafted contracts and led negotiations with new and existing contractors. Supported salary advance and terminal benefit disbursement processes.
Junior Legal Counsel
Barclays Chambers
Apr 2016 - Apr 2017 (1 year)
Drafted and prepared various legal documents including statements of claims and defenses. Conducted extensive legal research for court and arbitration proceedings. Represented clients in court and contributed to the legal team for litigations.
National Youth Serves Trainee Counsel
Barclays Chambers
May 2015 - Apr 2016 (11 months)
Conducted research into legal principles, cases, and articles for pending cases. Assisted lawyers in preparing court processes, briefs, and other legal documents. Attended court sessions, recorded, and filed proceedings for future reference.
Administrative Assistant
Barclays Chambers
May 2014 - Dec 2014 (7 months)
Maintained records of invoices and support documents. Prepared PowerPoint presentations and Excel spreadsheet reports. Managed extensive travel arrangements and detailed agendas for business travel.
Intern
Hull Legal Advice Centre
May 2010 - Dec 2010 (7 months)
Advised clients on optimal opportunities and solutions for their cases. Responsible for filing and organizing clients' forms and information. Ensured accurate and accessible record-keeping for all client interactions.
Education
Degrees, certifications, and relevant coursework
Coventry University
LLM International Business Law, International Business Law
Focused on advanced legal principles within international business contexts. Explored topics such as international trade law, corporate governance, and cross-border transactions.
Nigerian Law School
National Examination Council, Law
Completed professional legal training required for legal practice in Nigeria. Gained practical skills in advocacy, legal drafting, and professional ethics.
University of Hull
LLB Law, Law
Undertook comprehensive study of legal theories and practices. Developed strong analytical and research skills in various areas of law.
Global International College
Foundation Programme (A-level), General Studies
Completed a pre-university foundation program. Prepared for higher education studies through advanced-level coursework.
Ranjenny’s High School
Senior Secondary School Certificate, General Studies
Achieved the Senior Secondary School Certificate. Completed secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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