Looking for a job

Yetunde Tiemi

@yetundetiemi

Customer service representative at Tcorporate Legal Advisory, managing client communications and maintaining 99% on-time delivery.

Nigeria

Message

At Tcorporate Legal Advisory, I managed customer communication channels for 300–500 clients weekly and maintained a 90% response rate within agreed service timelines. I also maintained a 99% on-time delivery rate.

At Outsource Global, I handled more than 300 outbound calls daily, resolving issues and addressing questions about medical insurance options. I also processed invoices and data entries, and facilitated new-hire training at Tcorporate Legal Advisory.

Experience

Work history, roles, and key accomplishments

HOD Customer Experience

Tcorporate Legal Advisory

Jan 2023 - Feb 2026 (3 years 1 month)

Managed and monitored all customer communication channels for 300–500 clients weekly, maintaining a 90% response rate within agreed service timeline. Coordinated team meetings, processed invoices, and organized new-hire training.

Client Communication CRM Data Entry Database Management Quickbooks Excel Salesforce HubSpot Zoho Time Management Multitasking Teamwork Interpersonal Skills Attention To Detail

Customer Service Representative

Outsource Global

Jan 2021 - Dec 2022 (1 year 11 months)

Managed an average of 300+ outbound calls daily, consistently achieving a 90%+ weekly conversion and issue-resolution rate while meeting call-handling KPIs. Converted qualified prospects by addressing objections and educating clients on medical insurance switch options.

Outbound Calls Client Communication Issue Resolution Sales Conversion Objection Handling Customer Retention Compliance CRM